Location: On-site at London Borough and Harbour Exchange Campuses
Salary: £43,000
Hours: Full Time: 9am – 5pm, Monday-Friday Occasional weekend and evening work required.
Department: Academic
Reporting to: Director (Academic) and Academic Deans (matrix management)
Responsible for: Academic Administrators
Overview:
The Academic Administration Manager provides a lead role in providing administrative support, primarily to academic staff, but also to the broader VCAD community, including the student body.
This role ensures the smooth running of academic programmes by supporting day-to-day administration, coordinating relevant schedules including timetables and managing records, and facilitating communication between departments, academic staff and students.
The position demands exceptional organisational skills, a proactive approach, and the ability to work effectively in a dynamic student-centred environment.
Key Responsibilities:
1. Academic Support Services
Provide administrative support for senior academic management staff, including managing professional diaries, arranging and managing meetings, liaising with external Partners and other stakeholder and assisting with the administration of various Academic Department human resource matters.
The post holder will assist Senior Academic Managers in the designing, recording, coordination and dissemination of teaching schedules and academic calendar events.
Contribute to the facilitation of the recording, maintenance and analysis of student information and data, including attendance records, engagement metrics, module and programme
evaluations, programme committees and other associated tasks as reasonably requested by the line manager.
Support the management of all course documentation, including programme and module specifications, reading lists, and programme handbooks.
2. Student Records and Data Management
Maintain accurate and confidential student records, where appropriate, and in accordance with VCAD policies and GDPR.
Use data management systems to generate and manage insights regarding timetables, staff reports and other appropriate coordination metrics.
3. Communication and Liaison
Act as the first point of contact for academic staff regarding basic academic queries and information.
Liaise between departments, faculty members, and students to facilitate the exchange of information and updates on academic matters.
Ensure accurate and timely communication of academic policies, deadlines, and announcements to students and staff.
4. Event Coordination
Assist, as appropriate, in organising and delivering academic-related events such as induction sessions, open days, graduation ceremonies, and academic workshops.
Working alongside colleagues, coordinate appropriate operational aspects of VCAD’s academic delivery, such as room bookings, audio-visual requirements and resource management to help ensure the success of VCAD.
5. Policy and Compliance
Alongside senior Academic Management colleagues, ensure compliance with VCAD and our Partners’ policies and procedures, particularly regarding academic regulations and other essential regulatory responsibilities.
Support and advise academic staff in implementing and adhering to these quality assurance processes.
6. General Administrative Support
Manage day-to-day administrative tasks, such as maintaining office information systems and the management of lecturer and classroom availability. In collaboration with Senior Academic Manager/s the post holder oversee day to day timetable and classroom provision and coordinate with IT regarding technical needs.
7. Staff Management Responsibilities
The holder of the Academic Administration post will have line management responsibility for the Academic Administration Officers assigned to them.
8. Providing Administrative Support
Provide administrative support to Director (Academic) and Academic Deans as reasonably required.
Qualifications & Experience: Essential (E) Desirable (D)
* Experience in a responsible administrative role, ideally within higher education. (E)
* Confidence and ability to manage and communicate complex written information including reports and presentations. (E)
* Proficiency in the use of appropriate data management systems such as Excel for scheduling, formatting, and report generation. (E)
* Experience of supervising staff, training and developing individuals and team building (E)
* Ability to analyse and solve problems with an appreciation of longer-term implications (E)
* Communication skills, ability to positively influence and negotiate with colleagues (E)
* Excellent organisation and time management skills to plan and organise administrative activities. (E)
* Ability to utilise a range of digital platforms, in particular Microsoft Office / 365. (E)
* Knowledge of Academic Processes and Higher Education regulations in England. (E)
* A willingness to engage in Higher Education focused Professional Development (E)
* Experience of Managing and Developing Staff. (D)
* An understanding and awareness of GDPR. (D)
* Knowledge of the Higher Education sector (D)
Benefits:
* Annual leave (7.2 weeks including bank holidays)
* Workplace pension scheme.
* Company Sick Policy
* Statutory maternity/paternity pays.
* Career development opportunities
* Training and self-development opportunities.
* Gym membership discounts
* Retail discount schemes
* Cinema discounts
* Grocery discounts
* Cycle to work
* Investing and savings opportunities
* Financial wellbeing – personal debt advise.
* Financial wellbeing education
* My Mind Pal (mental fitness)