Job Title: Technical & Estimating Support
Location: Oldbury, Birmingham
Reports to: Profile Sales Director
Hours: Monday – Thursday, 8am – 5pm and Friday 8am – 4pm with 30 minutes for lunch
We are looking for a proactive and detail-oriented person who can deliver accurate quotations, technical support, and drawing take-offs while supporting both the Profile team and our customers. This role offers a blend of technical, administrative, and customer-focused duties, including CRM updates, assisting with internal sales enquiries, and contributing to the smooth operation of a busy sales office.
Key responsibilities:
* Coordinate and manage customer enquiries: Providing updates, clarifying requirements, and ensuring expectations are met.
* Prepare accurate quotation: Using the Lindab ERP system (Axapta) and collaborate with other departments to gather necessary technical and pricing information.
* Respond to technical product queries: Offering expert advice, alternative solutions, and supporting technical training when needed.
* Maintain accurate record: Using the CRM and quotation systems to ensure efficient administration and internal communication.
Requirements:
* Experience working with ERP systems: Preferably Axapta, for quoting and order management.
* Strong technical knowledge: In construction or building products, with the ability to interpret and prepare technical drawings or plans.
* Proven customer service and communication skills: Particularly in handling technical or sales-related enquiries.
* Familiarity with CAD or BIM software and the ability to support customers in using technical resources.
* Ability to work cross-functionally with sales, customer service, and technical teams in a fast-paced environment.
Ideal Candidate:
* Strong communicator: able to explain technical information clearly and build positive relationships with both customers and internal teams.
* Problem-solver with a proactive mindset: Take initiative to find solutions, suggest alternatives, and support continuous improvement.
* Detail-driven and well-organised: Able to manages time effectively, handles multiple tasks efficiently, and ensures accuracy in all aspects of work.
The Package:
* Salary of up to £35,000.00
* Bonus of up to 14% salary
* 25-days annual leave, + 8 days statutory Bank Holidays and a Christmas / New Years closure
* Corporate workwear inc. PPE
* Company Pension contribution matched at 4%
* Part of the Mental Health Charter: Wellbeing app, Mental Health Champions, EAP program and discounts on counselling
* Life Assurance
* Annual flu jab
* Online retail discounts & savings including; gym, holidays, hotels and family days out
* Long Service Awards
At Lindab, we're not just offering a job—we're inviting you to shape the future of indoor living. We're all about creating healthier spaces and a more sustainable planet. From energy-efficient ventilation to smart roofing solutions, you'll work with innovative products that make a real difference. Plus, you'll be part of a supportive team that values your growth and ideas.
Ready to make an impact?