We Make Life More Rewarding and Dignified
Location: Winnersh
Department: Sales
Title: Senior Director, Global Sales Excellence
Hierarchical Level: Director
Division/Department: Sales Excellence
Reports to: RVP & Commercial Excellence
Number of Direct Reports: 7
Travel: 30-40%
Revision Date: 9/18/2025
Summary:
The Senior Director, Global Sales Excellence will develop and execute a comprehensive sales excellence strategy, including sales training, marketing tool translation, and aligned sales incentives. This role will drive global sales leadership capabilities, transform Salesforce.com into a strategic platform, and design performance acceleration plans. Collaboration with commercial leaders and external agencies will ensure the global sales organization has the necessary resources. The Senior Director will also design scalable learning solutions, lead customer-centric initiatives, and build frontline leadership capabilities. The ultimate goal is to inspire and grow the Global Sales Excellence Team, driving transformational sales capabilities and commercial excellence across markets.
Responsibilities:
• Develop a sales excellence strategy for the company including sales training, translation of marketing tools/message into selling framework, aligned sales incentive compensation, and SF/data usage to drive insights and actions
• Drive global sales leadership capability building to strengthen customer-centric strategies and elevate satisfaction across diverse markets
• Lead the transformation of Salesforce.com into a strategic enterprise platform, enabling cross-business visibility and actionable insights to optimize sales force performance.
• Oversee the design of targeted performance acceleration plans for sales teams, driving differentiated customer experiences and measurable business outcomes
• Collaborate with commercial leaders across the organization at the VP and General Manager level to understand market dynamics, competitive pressures and business needs. Use these insights to create an aligned global approach to sales excellence.
• Work with outside agencies/consultants to bring in sales frameworks and ensure that globally our sales organization has the resources they need to be successful
• Design and deliver scalable learning solutions that elevate the commercial acumen and strategic capabilities of global sales organization
• Lead the execution of customer-centric initiatives by enabling, coaching, and monitoring sales teams to consistently deliver high-impact experiences and drive satisfaction metrics
• Build frontline leadership capability through targeted coaching development programs, driving improved team effectiveness and sales outcomes
• Architect and implement a scalable performance framework designed to position the organization as an industry-leading commercial team by systematically enhancing sales effectiveness across global markets
• Deploy a data-driven evaluation and performance monitoring system to continuously assess and elevate the impact of sales associates, aligning individual contributions with strategic business objectives
• Partner with General Managers to lead, coach, and elevate a high-performing global Sales Development team, driving capability growth, operational excellence, and market impact
• Lead, inspire, and grow the Global Sales Excellence Team to drive transformational sales capabilities, operational impact, and commercial excellence across markets
Work Experience Requirements
• Number of Overall Years Necessary: 15+
• 10+ years of overall experience in healthcare, preferably medical devices
• 10+ years of sales management and training experience
• Successful track record and knowledge in the ostomy, wound care, or continence care industry is desirable
• Excellent knowledge and understanding of sales process, CRM and management concepts
Education Requirements
• Bachelor’s Degree
• MBA or equivalent experience required
Specialized Skills/Technical Knowledge:
• Effective Communicator: Skilled in clearly conveying ideas and information to Associates, executives and stakeholders through both verbal and written communication.
• Empathetic Leader: Capable of understanding and addressing the needs and concerns of Associates, customers and internal partners.
• Skilled Negotiator: Adept at getting work done and resolving conflicts in a way that benefits all parties involved.
• Collaborative Team Player: Proficient in working well with others, including cross-functional teams, to achieve common goals.
• Experienced Problem Solver: Able to identify issues and develop effective solutions to maintain customer satisfaction and exceed sales targets.
• Adaptable Professional: Flexible and open to change, capable of navigating the dynamic nature of sales environments and internal needs.
• Inspirational Leader: Motivates and inspires those they work with to perform at their best and achieve targets.
• Active Listener: Attentive to the needs and concerns of clients and team members, ensuring their needs are understood and addressed appropriately.
Local Specifications (English and Local Language):
• Multi-lingual capabilities a plus
What We Offer:
• The anticipated base salary range for this position is £150,000 - £180,000 per annum, depending on experience or other legitimate business factors
• This position is also eligible to participate in the Hollister discretionary Corporate Bonus Scheme
• Performance-related Annual Salary Review
• Car Allowance
• Group Personal Pension Scheme with 8.5% employer contribution
• Private Healthcare Insurance covering you and your family members
• Life Insurance Cover at x10 base salary
• Group Income Protection Scheme
• 25 days annual leave + Bank Holidays (pro-rated for part time Associates), with the option to buy/sell annual leave
• Comprehensive Employee Assistance Programme
• Enhanced Family Friendly policies
• Internal recognition scheme
About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.
EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Req ID: 35175