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We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.
You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.
All the while, we’ll support you with benefits including flexible working options, tailored development and training, and opportunities for progression. Plus, you’ll be part of an inclusive workplace where you can be your best, and most authentic, self.
You will be responsible for
Although specific responsibilities will depend on Tesco's evolving needs, the key responsibilities include:
* Ensuring smooth operations by maintaining standards and safety protocols.
* Meeting food safety and hygiene regulations.
* Providing an excellent customer experience by leading by example.
* Opening and closing the café and overseeing operations in the Manager’s absence.
* Recognizing and celebrating team members for excellent service.
* Learning the menu thoroughly and assisting the team to do the same.
* Boosting sales by ensuring optimal staffing and service delivery.
* Delivering health, safety, and food safety training to team members.
* Supporting the Café Manager in coaching and developing colleagues.
* Continuously seeking ways to improve customer service.
* Promoting an inclusive environment where colleagues feel respected, valued, and safe.
You will need
* Experience in hospitality, with Team/Shift Leader responsibilities.
* Knowledge of health, safety, and food safety regulations.
Personal qualities
* Ability to multitask and adapt to changing priorities.
* Confidence in using initiative to improve processes.
What’s in it for you
Alongside a fantastic work-life balance, we offer excellent benefits, including:
* Colleague Clubcard after 3 months, with discounts increasing over time.
* Request flexible working from day one.
* Retirement savings plan.
* Life Assurance.
* Access to free wellbeing resources supporting mental and physical health.
* Exclusive deals and discounts on everyday purchases, dining, and utilities.
* Uniform provided and supportive policies for all life moments.
* Holiday entitlement starting at 28 days including Bank Holidays.
* Access to colleague networks for diverse backgrounds.
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