Operations Director at Populus Select Recruitment
About the Role
The role involves supporting the Sales Team with various administrative tasks and ensuring customer satisfaction through effective communication and relationship management.
Responsibilities
* Support incoming enquiries through our existing contact channels; voice, email, web, CRM, social, European Sales tool.
* Working with the Sales Team to assist with administrative tasks such as Lead/Opportunity and quote creation.
* Creating strong relationships with the Sales Team to manage customer SLA’s.
* Utilise existing CRM platform to record and manage customer interactions and documentation and where required, distribute leads and opportunities to colleagues.
* Handling and triaging company emails, ensuring enquiries are fielded in a timely manner to the appropriate colleagues within the business.
* Escalating complex issues to the appropriate teams and following up until resolution.
* Supporting with customer surveys, reviewing and analysing feedback to drive customer sentiment KPIs.
* Collecting and analysing customer feedback and data to improve our products and services.
* Collaborating with other departments and teams to ensure customer satisfaction and retention.
* Creating Purchase Orders and Sales quotes.
* Disseminating the monthly emission reports to our clients.
* Assist in the preparation and presentation of proposals and quotations for potential customers and strategic partners, where required.
* Monitoring and testing lead workflows are working effectively via the website and our internal CRM.
* Creating content and managing articles within the intranet.
* Maintain and nurture relationships with prospects and existing customers to ensure a positive experience and long-term engagement.
Seniority level
Entry level
Employment type
Full-time
Job function
Staffing and Recruiting
Location: Newcastle Upon Tyne, England, United Kingdom
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