We're looking for a Customer Payment Administrator to join us in Bradford. This is hybrid working - 2 days in the office, 3 days remote.
The Payment Operations team are responsible for several key areas some which include:
1. Processing customer payments and direct debits
2. Reconciliation of customer accounts
3. Continuously review current processes, identify improvements and make efficiencies
4. Provide support to the wider business
We are relationship focused and our aim is to partner with the business to drive, promote and embrace important and impactful organisational growth.
This is fantastic opportunity for you to work as part of a great team within Payment Operations. In return we will offer you the opportunity for training and development to help you lead and develop
What will you be doing?
5. To ensure accurate and efficient delivery of the Accounts Receivable processes
6. To provide high quality support to stakeholders at all times
7. To continuously review current processes, identifying improvements and working with Digital Teams to deliver a solution.
8. Working with stakeholders from LG & Virgin Media to ensure fast query resolution.
9. Liaising with 3rd party suppliers where relevant to resolve queries
10. Use of MS Excel
11. Adhering to quality andpliance at all times.
12. Supporting Managers on audit requirements to provide information and evidence as required
13. Using variousmunication tools including Microsoft Office, Tools & Skype tomunicate with Team members and stakeholders
14. Interrogating multiple systems at the same time toplete processes and resolve queries
We tend to look for people with:
Essential:
15. Good working knowledge of Excel
16. Flexible and able to pick up new skills quickly
17. Attention to detail
18. Verbalmunication Skills to explain issues
Desirable:
19. Experience working within Accounts Receivable /Accounts Payable Department
20. Experience of working with Finance / Procurement systems like Oracle and APRO
21. Self-motivated and works on your own initiative.
22. Ability to work under pressure & meet targets withoutpromising on quality
Job ID REQ_00035931