The Job Role Details:
As an Amenity Sales Advisor / Manager, you will play a key role in managing customer relationships, providing expert advice, and driving sales growth. You will oversee the entire customer lifecycle, from initial enquiries and quotations to product dispatch and after-sales support. Your knowledge of the horticultural industry will allow you to provide tailored solutions to meet client needs effectively.
Key Responsibilities:
You will:
1. Conduct proactive sales activity to grow revenue and expand the customer base.
2. Provide pricing, availability, and horticultural advice to customers.
3. Build and maintain strong client relationships to encourage repeat business.
4. Assist with credit control processes to ensure smooth financial transactions.
5. Deliver accurate and timely cost calculations and quotations.
6. Monitor stock levels and liaise with suppliers for purchasing requirements.
7. Represent the company at trade shows, exhibitions, and industry events.
8. Identify customer needs and market trends, reporting insights to senior management.
9. Handle customer enquiries, complaints, and issues professionally.
10. Collaborate with the sales team to share best practices and improve processes.
11. Support the training and development of junior team members.
Ideal Person Skills & Qualifications:
You will have / be…
12. A previous background within grounds maintenance, landscaping, horticultural or amenity supplies.
13. Strong knowledge of nursery stock, growing cycles, and plant care.
14. Excellent communication and negotiation skills to engage customers at all levels.
15. Proficient in Microsoft Office (Excel & Word) and CRM systems.
16. Strong numerical and analytical skills for cost calculations and stock management.