OVERVIEW -
Are you a dynamic and visionary hospitality leader ready to shape the future of food and beverage experiences at one of the UK's most iconic resort destinations? We're looking for a Head of Food and Beverage Operations to lead our multi-outlet F&B team, delivering exceptional guest service, driving innovation, and achieving commercial success.
As Head of Food and Beverage Operations, you'll report directly to the Director of Food & Beverage, working in close partnership to deliver the strategic vision for the department. You'll be a key driver in aligning operational excellence with the resort's broader goals, contributing to guest journey mapping, experience personalisation, and long-term planning.
You'll oversee all guest-facing aspects of our F&B operations, including restaurants, bars, room service, private dining, and on-course catering. This is a hands-on leadership role where you'll collaborate across departments and lead a high-performing team to deliver memorable guest experiences while meeting key performance indicators and financial goals.
OUR IDEAL HERO WILL HAVE -
Minimum 3 years in a senior F&B role with multi-outlet responsibility
Experience in high-volume 4-star or 5-star environments
Strong leadership, communication, and analytical skills
Passion for hospitality and relentless focus on quality
NVQ Level 3 in Food and Beverage Service, Level 3 Food Safety
Flexible, guest-facing, and results-driven approach
IMPLEMENTING OUR 'YES, WE CAN' PHILOSOPHY, YOU WILL -
Partner with the Director of Food & Beverage on strategic planning and innovation
Lead and inspire a large, diverse team across multiple outlets
Develop and implement SOPs, KPIs, and training plans
Manage budgets, forecasts, and cost controls
Drive innovation in food concepts, menus, and guest experiences
Ensure compliance with health, safety, and licensing regulations
Champion sustainability and resource efficiency
Maintain high visibility and operational presence across the resort
BE RECOGNISED AND REWARDED -
As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as -
Private Healthcare (Family Cover)
Senior Management Bonus Scheme (up to 20% of base salary)
32 Days Holiday (including bank holidays)
Company Pension Scheme
Free Parking
Dylans Leisure Club Membership (for you and your family)
Cycle2Work & Tusker Car Schemes
Retail Discounts Platform
Discounted Rates on accommodation, dining, spa treatments, and more
Golf Membership at The Celtic Manor Resort
Employee Assistance Programme & Virtual GP Service
Christmas Hampers, Baby Goody Boxes, Hero of the Month Awards
Refer a Friend Scheme, Free Will Writing, Life Assurance
…and much more
GROW WITH US -
As a Celtic Collection employee, you will be able to say –
I am equipped, trained, and supported to do THE BEST JOB I CAN
I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENT INFO -
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.