Facilities Manager – Aviva Investors Account
Location: Trinity Square, Nottingham (with occasional travel to Stonebridge Cross Business Park, Droitwich, Spa, Worcestershire).
JLL is seeking a dynamic and experienced Facilities Manager (FM) to oversee facilities management services at Trinity Square, Nottingham.
Reporting Structure: Reports to the Senior Facilities Manager; works within virtual teams alongside Asset and Property Managers, Surveying Executives, and Client Accountants; provides direction to on‑site facilities staff and contractors.
Key Responsibilities
Client Service
* Understand and implement client objectives and instructions
* Develop and deliver comprehensive facilities services reporting to clients
* Build and maintain strong client relationships through regular communication and exceptional service delivery
* Coordinate with property‑specific stakeholders to address unique requirements of each site
Facilities Management
* Oversee smooth property transitions into management and prepare facilities for potential sale or acquisition
* Lead due diligence processes related to facilities aspects during disposals and lettings
* Implement and maintain facilities management according to JLL's Facilities Management Best Practice Manual
* Serve as the principal point of contact for building operations, establishing productive relationships with occupier representatives across all three properties
* Resolve complex facilities issues with minimal escalation
* Manage emergency response protocols, ensuring comprehensive out‑of‑hours coverage using JLL systems
* Develop, manage, and control service charge budgets, including setting budgets, quarterly variance reporting, and final reconciliation
* Lead procurement activities following JLL's procurement programme, negotiating with contractors and vendors to ensure value and quality
* Establish and monitor contractor performance metrics and ensure compliance with service level agreements
Socially Responsible Management Initiatives
* Oversee management of building plant and equipment, including specialised building management systems
* Plan and implement capital projects and improvements within established budgets
* Develop site regulations and manage permit‑to‑work systems for all contractor activities
* Create, maintain, test, and implement comprehensive disaster planning procedures, including organising emergency drills at each property
* Establish robust site record keeping systems according to best practice guidelines
* Create and update occupier handbooks and communication materials specific to each property
* Monitor and manage vacant/void spaces across the portfolio in accordance with client insurance policies
* Conduct regular site inspections and develop preventative maintenance programs tailored to each building's unique requirements
Qualifications and Skills
* Proven experience in facilities management, preferably in commercial property
* Relevant qualifications in facilities management, building services, or related field
* Comprehensive understanding of building systems and maintenance requirements for premium commercial spaces
* Exceptional communication and client service skills
* Strong problem‑solving abilities and commercial awareness
* In‑depth knowledge of health and safety regulations and compliance requirements
* Proficiency with facilities management software/systems and budget management
* Leadership abilities with experience managing service providers and contractors
* Strong organisational skills with ability to manage multiple high‑profile properties and priorities
Additional Information
* This position requires occasional emergency response outside normal business hours and occasional travel to another property in the Droitwich area.
* Location: On‑site – Nottinghamshire, GBR, Worcestershire, GBR
Equal Opportunity Employer
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
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