RAC are on the lookout for a data-driven Operations Performance Analyst to join our team on a permanent basis.
We’re seeking an analytical problem solver with Power BI experience, who doesn’t just visualize data but transforms it into a catalyst for performance. You’ll dive deep into big data, build intelligent models, and partner across teams to uncover trends, pinpoint inefficiencies, and solve complex performance challenges. Your insights will steer strategic decisions, enhance customer outcomes, and help us forecast and allocate resources more effectively.
This hybrid role split between two days at our Bescot office and three days working from home and places you at the core of our operational strategy, from Roadside Assistance to Contact Centres.
This role is ideal for someone who combines technical expertise with a strategic mindset, keeping performance front and centre, and always striving for operational excellence.
What you will do…
* Use advanced skills in Power BI, SQL, and Excel to build impactful dashboards and analytical tools
* Proactively monitor performance metrics to ensure the business stays agile, efficient, and ahead of the curve
* Drive continuous improvement across operations through data-backed recommendations
* Collaborate cross-functionally to embed analytics into everyday decisions and long-term strategy
What you will need…
The ideal candidate will have strong experience in data analysis and be a natural problem-solver who loves diving deep into data to uncover trends, patterns & opportunities. Strong communication and stakeholder management is essential.
You will also need:
* Advanced analytical skills including but not limited to Excel, SQL, Tableau and Microsoft Power platforms.
* Experience in different approaches to data analysis, statistical modelling including planning, gathering and challenging quality of data from various sources.
* Problem solving analysis skills
* Appreciation of building machine learning models using techniques such as forecasting, time series analysis and optimisation
* The ability to provide insight and present in a way that gives clarity, confidence and certainty to the audience.
* The ability to translate technical concepts to non-technical colleagues and stakeholders.
* Impeccable attention to detail.
* Experience using machine learning and advanced analytics approaches to solve business problems.
In return we offer…
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
* FREE RAC Complete Breakdown Service from Day One.
* 25 days annual leave entitlement plus bank holidays.
* Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
* 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
* Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
* Enhanced Parental Leave
* Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
* Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
* Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
* FREE onsite parking.
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.