Role: General Manager
Line Manager: Executive Operations Manager
Job Type: Full Time, Permanent
Salary Package: £50k - £60k per annum + company bonus scheme
Overview
We are looking for a talented and hands-on hospitality manager to lead operations at and develop the business of our successful wedding and events venue: Pelham House, St Andrew's Ln, Lewes BN7 1UW. A unique, beautiful, boutique wedding and events venue with bedrooms, operated by Artemis Venue Services. Known for elegant spaces, captivating gardens, and exceptional service, with a strong reputation within the wedding industry. This is a fantastic opportunity to take charge of a busy, well-established site and work with a passionate, experienced team to deliver unforgettable events and outstanding results, and to develop the business strategy of the venue to further success.
The role
Direct line management responsibility: Events Managers of all grades, service staff, housekeeping, facility & grounds maintenance.
Responsibilities
Team Leadership and Management
* Mentorship of the all staff at each venue deliver the daily operational requirements at their venue, including many of these listed responsibilities
* Line management of all events and service staff
* Recruitment and induction of events, accommodation, facilities and grounds staff, as required
* Training, induction and ongoing mentorship of events staff
Operational Standards and Customer Satisfaction
* Event management - including a number of shifts worked per year
* Staff uniforms and day-to-day professional presentation of the team
* Continual assessment of the customer journey at client meetings and service delivery at events to mentor the events team and improve performance
* Service training and review of best practice
* Implementation of group decisions and new practices
* Compliance with premises license/planning conditions
* Reviewing, managing and responding to customer reviews, feedback and complaints
Financial
* Manage the key sale opportunity of client meetings to exceed budget forecast of catering revenues
* Ensure each event has a staffing plan that fits within agreed cost limitations
* Communicate staff cost plans with events managers, and ensure they achieve best results by assessing required staffing levels during events, sending staff home early where possible
* Awareness of and adherence to non-F&B operating costs
* Efficient allocation of resources to reduce costs
* Planning and delivering Capital expenditure and improvements projects in line with agreed budget
* Local payroll and T&A management, including checking shifts worked against reported and staff template variation reports, and pay adjustments
* Supplier management: tendering for purchases to ensure best market rates, regular review of non-F&B suppliers including benchmarking against competitor alternative suppliers
Additional information
This is a fantastic opportunity to take on a senior and strategic leadership role at a well-established venue, working for the country’s leading wedding and events company. We’re looking for a confident and capable leader who can inspire a team, manage operations to a high standard, and deliver amazing guest experiences. If you’re passionate about people, events, and high-quality service, we’d love to hear from you.
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