CUSTOMER SERVICE PRESTON BROOK (RUNCORN) £22,000 - £23,000 Our client is a well-established family run business based on the outskirts of Runcorn, are looking for a Customer Service staff to join their rapidly expanding team on a full time, permanent basis. Job Description Handing various inbound calls from customers Raising new work orders and amending existing orders Handling incoming queries using a ticket system Determining and diagnosing faults Allocating engineers to attend jobs Ensuring customers issues are resolved within the right SLA timescale Ensuring job details are recorded accurately Keeping customers informed with outstanding repairs Recording any communication with customers on file Managing all notes effectively including unscheduled tasks Liaising daily with engineers to support them efficiently with job completion Closing jobs accurately on the system Liaising with other departments within the business The Successful Candidate Previous experience within a Customer Service role Pervious experience handling inbound calls is essential Experienced within data entry and general administration tasks Computer literate Excellent communication skills both written and verbally Good time management and punctuality Experience handling complaints What's On Offer Salary: £22,000 - £23,000 DOE Hours: Shift Pattern 7am – 6pm on a rota basis (40 Hours) / occasional Saturday shift of 8am – 12pm 20 days BH Company pension scheme Free Parking Relaxed working environment Interested in hearing more? Please call Lily on 01270 589 943 or email your CV to INDCOM