Role: Desktop Support Engineer
Location: Sutton
Experience: 5+ Years
Work mode: Onsite
Job Description
Our client is looking to recruit a Desktop Support Engineer on an ongoing contract basis to provide support to its large user community along with the deployment of new technology to the business.
* This member will be working from office 5 days a week and will be required to travel to other sites on need basis.
* The successful candidate will be dealing with support issues escalated from their IT Service Desk function along with providing BAU systems administration and supporting the business on project-based requirements encompassing:
* Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
* Assists in the setup and operation of audio-visual hardware as required by end-user
* Determine appropriate hardware and software based on corporate policy and end-user requirements
* Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues
* Disconnects, moves, and reconnects desktop technology hardware for single user, multi-user and office moves
* Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM
* Assist in administration and maintenance of technology infrastructure components
* May assist in installation, maintenance, troubleshooting and repair of office telephony system
* Uses corporate incident management system to record and track all support work
* Maintains accurate hardware and software records for corporate assets Essential Skill
* Service Now experience, MS Windows 10 & 11, MS Office 365 inc OneDrive, Networking imaging and PXE Boot (SCCM/Intune), Remote support tools, Network patching and cabling, Server room/Comms room experience, Clear communication skills (written and verbal), Excellent time management
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