Job Title: Distributed Field Support Engineer
Location: Southampton Portsmouth and Surrounding areas
Salary: D.O.E
This is a fantastic opportunity for a IT Engineer to develop your career within a well established business offering career stability, progression along with other benefits!!
Key Responsibilities
1. Achieve KPI target of 5 visits/fix's per day.
2. To repair diagnose and replace PC's, Laptops, Printers, Servers and retail equipment and associated peripherals.
3. To perform desk side support to clients as requested.
4. Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
5. Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements.
6. Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
7. Assist other engineers in the delivery of service to our customers.
8. Cover site roles where required due to planned or un-planned absence.
9. Be able to do customer rebuilds and configuration to desk.
10. Will carry out AV repairs and Printer r...