As a Clinical Account Manager, you will be the clinical face of Cochlear within your territory-delivering expert support, training, and guidance to hearing implant centres. You'll work closely with surgical and sales teams to grow our customer base, support product rollouts, and ensure the highest standards of clinical care and product usage, Business Development.
Key Responsibilities
* Expand and manage a portfolio of hearing implant centres.
* Drive adoption of Baha, Osia, and Cochlear Implant (CI) technologies.
* Implement strategic plans using Miller Heiman methodology and CRM tools.
* Conduct quarterly business reviews and collaborate with Surgical Account Managers.
Clinical & Product Support
* Deliver expert audiological support across the full Cochlear product portfolio.
* Provide training and troubleshooting support both remotely and in person.
* Support clinical trials, software installations, and product upgrades.
* Lead workshops and contribute to UK/Ireland audiological and surgical training courses.
Customer & Market Strategy
* Develop clinic plans and growth strategies for key accounts.
* Build strong relationships with healthcare professionals and stakeholders.
* Support professional development programs and KOL pipeline development.
* Collaborate with NHS trusts, boards, and procurement teams to ensure seamless service delivery.
Team Collaboration
* Engage in regional sales meetings and strategic planning.
* Foster cross-functional teamwork aligned with global strategies and HEAR behaviours.
* Contribute to continuous improvement initiatives and internal training.
Qualifications
* Extensive practical experience with hearing implants (CI and BCHI).
* Strong audiological background with post‑qualification experience.
* Proven ability to deliver clinical training and presentations.
* Track record of successful sales and account management.
* Excellent interpersonal, time management, and communication skills.
* Strong influencing and negotiation skills, coupled with a solution‑oriented mindset.
* Ability to leverage data in driving strong commercial decisions.
* Strong communication skills, clear, confident, and persuasive across clinical and business settings.
* Proficiency in Microsoft Office and fluent English.
Benefits & Perks
* Competitive salary and yearly salary review.
* 25 days holidays (plus UK Bank Holidays).
* Company pension, flexible working patterns and the possibility to work remotely up to 40% per week.
* Pension scheme.
* Group life insurance.
* Income protection.
* Employee referral bonus.
* Service anniversary reward cycle.
* Work scheme.
* Vitality health care.
* Medicash cashplan.
* Free use of gym on business park and paid exercise classes available.
About Cochlear
Cochlear develops world‑leading medical devices that help people hear and be heard. As a top 100 medical device company and market leader in implantable hearing devices, more people choose a Cochlear‑branded cochlear or acoustic implant system than any other. We help people of all ages hear in more than 180 countries. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. For 40 years, we have been creating reliable products that continue to keep people connected to the world and to each other. To date, we have invested over $2 billion AUD in research and development.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below!
Equal Opportunities
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age. In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect.
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