Service Desk Administrator
Customer Services Help Desk
Hours: 20 hours per week
Holiday Allowance: 21 days
Salary: £14,361 (£13.80 per hour)
Location: Prescott
Shifts:
* Week 1: Monday - OFF / Tuesday - 8am-1pm / Wednesday - OFF / Thursday - 1pm-6pm / Friday - 8am-1pm / Saturday - OFF / Sunday - 1pm-6pm
* Week 2: Monday - 8am-1pm / Tuesday - OFF / Wednesday - 1pm-6pm / Thursday - OFF / Friday - 8am-1pm / Saturday - 8am-1pm / Sunday - OFF
We are recruiting for an experienced Help Desk Administrator in Prescott to join our team.
We are an international facilities management company established in the UK for over 30 years, with offices across the world. We currently turn over 2 billion per year in the UK alone and employ around 9,000 employees across England, Scotland, and Wales. We have long-standing relationships with our clients and offer reactive callout services and planned maintenance tailored to their needs.
Key Responsibilities:
* Answering calls and escalating to the relevant team for 8 sites
* Taking maintenance calls for hospitals and police stations
* Dealing with calls on the service desk with queries and emergency repair requests
* Scheduling works and tracking them
* Carrying out administrative duties and inputting information into the system
* Quoting for equipment or materials needed
* Coordinating with engineers to ensure projects are completed timely
* Working with Maximo (training provided)
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