Are you passionate about creating vibrant communities and providing exceptional customer service? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you VervLife, in partnership with Reshape Generation, is seeking a dedicated Engagement Assistant to join our team at Wembley Ark. As part of our mission to offer new, affordable, and well-designed homes for middle earners in London, we're committed to providing convenience, community, and value for our residents. About the Role: As one of our Engagement Assistants, you'll play a crucial role in fostering community wellbeing and resident satisfaction through innovative programming and top-notch customer service. Your responsibilities will include: Developing initiatives to enhance the tenant experience Managing social media channels and engaging with residents online Providing administrative support to maximise customer satisfaction Acting as a first point of contact for resident queries and concerns Key Responsibilities and Activities: Lead front-of-house support and manage day-to-day queries Develop relationships with tenants and ensure high levels of customer satisfaction Arrange and execute community programming and events Actively engage with residents online and respond to feedback Maintain social media presence and promote community initiatives Provide administrative support to the management team Requirements: Minimum education level: NVQ Level 3 or equivalent Previous experience in administration or front-of-house roles Familiarity with social media platforms and analytics tools Character & Ability: Positive, professional, and customer-focused Friendly, approachable, and driven Self-motivated, resilient, and adaptable Strong team player with excellent communication skills Ability to work at pace while maintaining accuracy and attention to detail Willingness to work flexible hours, including weekends and bank holidays If you're ready to make a difference in people's lives and be part of an exciting team, we want to hear from you Join us at VervLife and help us create thriving communities at Wembley Ark.