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IT User Support Apprentice
, Apply From: 29/06/2025
Learning Provider
Delivered by ESTIO TRAINING LIMITED
Employer
Bracknell Forest Borough Council
Vacancy Description
* To record, track and prioritise incidents and service requests at the first point of contact.
* To resolve user requests in a timely manner to ensure achievement of the ICT service level agreement while customer-focused metrics remain at a high level of satisfaction.
* To keep the Knowledge Base updated with the latest updates to solutions, create articles based on new problems logged with the Service Desk and use other teams’ solutions to fix calls at the first point of contact.
* To manage multiple communication channels on a day-to-day basis.
* You will be supported to achieve your apprenticeship qualification.
* You will be encouraged to learn how to troubleshoot and administer bespoke systems at Bracknell Council.
Key Details
Vacancy Title
IT User Support Apprentice
Employer Description
Bracknell Forest Council is a small unitary authority. The Council provides services to the community such as the Libraries, road maintenance, waste and recycling, council tax but also schools and social care. We positively celebrate Diversity & Inclusion for all our employeesand residents. As one of our employees, we want you to fulfil your potential, feel valued for your individuality and feel confident bringing your authentic self to work.At Bracknell Forest Council we are always looking for better ways of doing things. The people in our community are at the centre of all that we do. Our staff are vital for delivering innovative projects and you will be trusted to take ownership of your own work. You will have time to immerse yourself in the community and be supported by our managers and leaders to excel in your role.A career with us means having everything you need to build on your skills to build better relationships and communities.
Vacancy Location
Time Square Market Street Bracknell RG12 1JD
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000327966
Key Dates
Apply From
29/06/2025
Closing Date For Applications
2025-07-09 23:59:59
Interview Begin From
Possible Start Date
2025-09-01 00:00:00
Training
Training to be Provided
Your learning will be a combination of online classroom-based sessions, one-to-one support with a workplace coach and on-the-job learning and will last for 15 months. At the end of the programme, you will complete an end-point assessment and when this is successfully completed, you will gain your Information Communications Technician level 3 qualification.
Learning Provider
ESTIO TRAINING LIMITED
Contact Details
Beth Rayburn Vacancy Type:
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAnalytical skillsLogicalTeam workingPatience
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