Office Manager & Insurance Case Handler
Location: Corby, Northamptonshire
Salary: £40,000 - £45,000 per annum
Type: Full‑time, Permanent, with Hybrid Working
We are proud to be working with a small, well‑established commercial insurance brokerage based in Northamptonshire, providing tailored insurance solutions to clients across a range of industry sectors, and from small businesses to global multi-site organisations.
They pride themselves on a personal service, strong client relationships, and professional, but friendly working environment. They have a 96% client renewal rate, and their average length of service is over ten years.
Due to continued growth, we are looking to appoint an Office Manager & Insurance Case Handler to play a key role in both the day‑to‑day running of the office and the handling of commercial insurance cases.
This is a hands‑on, varied position ideal for an experienced insurance professional who enjoys responsibility and autonomy, or for someone who is looking to take a step up to manage a well-established, and very knowledgeable team. You will oversee office operations while managing commercial insurance cases from quotation through to renewal and mid‑term adjustments.
Key Responsibilities:
This role has two main parts, and your time will be equally split between the two:
Office Management
* Oversee the smooth daily operation of the office, including prioritising and delegating work to the team.
* Manage administrative processes, workflows, and documentation, and being the point of escalation for any queries.
* Act as a central point of contact for suppliers and service providers.
* Support compliance procedures and maintain accurate records.
* Work with, and support directors with complex cases, including claims.
* Assist directors with reporting, organisation, and give them a clear picture of how the business is performing.
Insurance Case Handling
* Manage commercial insurance policies across multiple classes (e.g. Property, Liability, Motor, Manufacturing, Medical, Professional Services & Package policies)
* Handle new business, renewals, and mid‑term adjustments
* Liaise with insurers, underwriters, and clients to secure competitive terms
* Prepare policy documentation, schedules, and endorsements
* Provide clear, professional advice and service to clients
What we are looking for in the Candidate
* Previous experience within a commercial insurance brokerage (essential)
* Strong knowledge of commercial insurance products and processes
* Organised, proactive, and comfortable managing multiple priorities
* Excellent communication skills, both written and verbal
* Confident working independently and taking ownership of responsibilities
* Experience in office or operations management is highly desirable
* Cert CII or working towards professional insurance qualifications (preferred but not essential)
What We Offer
* Competitive salary of up to £45,000
* A key role within a small, supportive team
* Autonomy and influence in how the office operates
* Stable, long‑term opportunity within a growing brokerage
* Friendly, professional working environment
* Hybrid working – 2 days at home, and 3 days a week in the office