We are looking for a motivated and enthusiastic individual to join our IT team. This is an exciting opportunity to gain hands-on experience in a fast-paced IT environment, supporting users with their technical issues and learning from experienced professionals.
You will be the first point of contact for technical support. You'll learn how to troubleshoot hardware and software problems, log incidents, and escalate issues when necessary. Throughout your apprenticeship, you will work towards a nationally recognized qualification and develop key skills to launch your career in IT support.
Responsibilities:
1. Provide first-line technical support to staff and users via phone, email, or in person.
2. Log, track, and resolve IT service requests and incidents using the service desk system.
3. Troubleshoot basic hardware and software issues with guidance from senior team members.
4. Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts.
5. Help maintain accurate IT documentation and inventory records.
6. Escalate unresolved issues to the appropriate support team as needed.
7. Learn and follow IT policies, procedures, and security standards.
8. Participate in training and development opportunities as part of your apprenticeship.
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. If you hold international equivalents of the above qualifications, you must provide an official document stating how your international qualifications compare to UK qualifications. For more information, visit the UK ENIC website.
Working hours: 37.5 hours per week, 9am to 5:30pm.
Benefits:
* Full support and training throughout your apprenticeship.
* A structured development plan with real-world experience.
* Opportunity to gain an industry-recognized IT qualification.
* Supportive and inclusive work environment.
* Potential for progression into a permanent role upon successful completion of the apprenticeship.
Requirements:
* A keen interest in IT and technology.
* Good communication and interpersonal skills.
* A logical and methodical approach to problem-solving.
* Willingness to learn and take direction.
* Ability to work effectively both independently and as part of a team.
* Basic knowledge of Microsoft Office and Windows operating systems (desirable but not essential).
* 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, including GCSE Maths and English at grades 3+ (D or above).
* Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship.
Employer description: Goaco is an award-winning global consultancy partnering with both public and private sector organisations to deliver secure, user-focused, and innovative digital solutions. Headquartered in the UK and established in 2010, Goaco has grown into a trusted name in digital transformation, cyber security, data & AI, software development, cloud, and managed services, with offices and experts based in the UK, UAE, and Saudi Arabia.
Overview & Future prospects: 90% of QA apprentices secure permanent employment after completing, which is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
#J-18808-Ljbffr