Europcar is looking for Car Rental Returns Agents - Full Time (June-Sept) temp contract to help cover our busy summer period
Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Car Rental Returns Agent at our Edinburgh Airport location to work as part of our vehicle returns team.
You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:
Competitive Basic Salary
Bonus earnings potential
Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
Pension and a life insurance scheme
Discounted car hire rates across our network
20% discount on EE mobile phone contracts*
Confidential legal and support service through BUPA
Career progression and development
*forms part of current non contractual benefit offering
Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
Ensure all administration is completed accurately according to operating procedures.
Process all workshop vehicles according to operating procedures.
A full, valid clean driving licence, with a minimum of 4 years driving experience is required
Excellent communication and face to face interpersonal skills
Ability to work as part of a team in a fast-paced environment
Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
Car rental/sales experience is desirable but not essential (training will be provided
If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!
Agencies - Please do not send any speculative candidates or CVs in response to this advert. The company will not accept any terms and conditions based on speculative applications being sent.
Europcar Mobility Group
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