Support Engineer | Poole | Competitive DOE Are you a Support Engineer who enjoys structured problem-solving and taking ownership of technical issues from start to finish? This is an opportunity for a Support Engineer who wants exposure across Microsoft 365, infrastructure, networking and cloud technologies, while maintaining a high standard of customer service. As a Support Engineer, you will benefit from: 25 days holiday + bank holidays Company bonus scheme Development plan with opportunity to gain certifications Comprehensive wellness program Company events and rewards As a Support Engineer, your responsibilities will include: Troubleshooting and resolving helpdesk incidents across multiple technologies Supporting users across Windows and macOS environments Administering and supporting Microsoft 365 services Escalating complex issues to senior engineers or third parties when required Maintaining technical documentation and knowledge base articles Acting as an escalation point for junior support engineers As a Support Engineer, your experience will include: At least 2 years’ experience within an IT helpdesk or technical support role Strong knowledge of Microsoft 365 and core services Experience supporting Windows and macOS operating systems Understanding of Active Directory, DNS, DHCP and Group Policy Familiarity with networking concepts such as VPNs, routing and switching Confident communication skills with ...