The Retail Manager will be responsible for leading and driving end-to-end retail operations, sales performance, and team capability across all stores. The incumbent will play a critical role in delivering strong commercial results, ensuring operational excellence, and building a high-performing retail organization.
Responsibilities
1. Retail Store Operations
* Lead and oversee daily retail operations to ensure consistent execution of operational and brand standards.
* Monitor inventory levels, stock movement, and replenishment to prevent stock loss, shortages, or overstocking.
* Ensure full compliance with company policies, SOPs, and visual merchandising guidelines.
* Implement and monitor loss prevention measures, including regular stock and operational audits.
2. Sales Strategy and Target Achievement
* Set, track, and drive store-level sales targets to consistently meet or exceed business goals.
* Conduct monthly sales performance reviews to identify trends, risks, and growth opportunities.
* Develop and execute strategic initiatives to improve sales productivity and profitability.
* Partner with District Managers to create and follow through on turnaround plans for underperforming stores.
3. New Store Openings
* Lead the planning and execution of new store openings to ensure timely and successful launches.
* Coordinate manpower deployment, store setup, merchandising, and operational readiness.
* Work closely with cross-functional teams to deliver smooth store openings aligned with brand standards.
4. Leadership and Team Development
* Lead, coach, and inspire District Managers and Store Managers to build a strong, results-driven retail team.
* Oversee manpower planning, recruitment, scheduling, and performance management.
* Identify capability gaps and drive structured training programs to strengthen product knowledge, service standards, and selling skills.
* Develop succession plans to ensure leadership continuity and long-term talent sustainability.
* Partner closely with the HR Department to drive talent development initiatives, workforce planning, and leadership pipeline growth.
5. Operational Efficiency and Cost Management
* Manage store budgets, sales targets, expenses, and overall store profitability.
* Monitor operational costs and implement initiatives to improve cost efficiency.
* Address operational and people-related issues promptly to maintain business continuity.
6. Cross Department Collaboration and Communication
* Partner closely with Marketing, Merchandising, Finance, and HR to support seamless retail execution.
* Act as a key communication bridge between Head Office and the retail network.
Requirements
* Highly driven, results-oriented, and passionate about delivering strong sales and operational performance.
* Proven experience in retail operations management, preferably within fashion, sportswear, or lifestyle retail.
* Strong leadership capability with experience managing multi-store teams and senior retail leaders.
* Solid analytical skills with the ability to translate data into actionable strategies.
* Hands‑on problem solver with a proactive and pragmatic mindset.
* Excellent communication and stakeholder management skills.
* Proficient in retail systems, sales reporting, and data analytics tools.
* Willingness to travel extensively across store locations.
* Bachelor’s degree in Business Administration, Retail Management, or a related discipline is preferred.
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