Aftersales - Complaints Handler
Location: Enfield, EN1 (Initial 3 weeks based in Watford)
Hours:
* Monday to Friday: 8:30 AM 5:30 PM
* Two Saturdays per month: 9:00 AM 3:00 PM
Salary: £28,000 £31,000 per annum + Bonuses
About Us
Were one of the UKs busiest and most vibrant used car supermarkets, selling over 1,000
vehicles per month, with a strong team of 300+ staff. Based in Enfield, we pride ourselves
on a dynamic company culture, excellent customer service, and exceptional growth
opportunities.
The Role
As our Aftersales - Complaints Handler, youll be a key part of our customer experience
team, handling post-sale complaints and ensuring customer satisfaction with professionalism
and empathy. Youll work closely with our workshop team, customer service, and
management to ensure all complaints are resolved efficiently and fairly aiming to turn
every issue into a 5-star experience.
Key Responsibilities
1. Manage customer complaints relating to recently purchased vehicles that have developed faults.
2. Book cars in for diagnostics or repairs, working closely with the Worksh...