Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
JOB SUMMARY
Marriott International the world's largest hotel company with more than 500 global locations and 600,000 associates worldwide is redefining hospitality so that our guests can experience "Wonderful Hospitality, Always." Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning.
We are now recruiting for a dynamic and passionate Hotel Manager to join our magnificent hotel. Have fun working alongside a great team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you. We are looking for a passionate, enthusiastic, progressive, hands-on leader to lead our energetic and enthusiastic team at the historic Hanbury Manor Marriott Hotel. The successful candidate would shape the team to achieve Marriott UK's Destination 30 strategy.
ARE YOU ELIGIBLE TO WORK IN THE UK?
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details.
Functions as the strategic business leader of property operations and acts as General Manager in their absence. Areas of responsibility include Front Office, Housekeeping, Food and Beverage and Culinary where applicable reporting to the General Manager to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
* 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area.
OR
* 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Profitability and Departmental Budgets
* Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
* Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
* Reviews financial reports and statements to determine how Operations is performing against budget.
* Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
* Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance.
* Strives to maintain profit margins without compromising guest or employee satisfaction.
* Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
* Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
* Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
* Develops an operational strategy that is aligned with the brand's business strategy and leads its execution.
* Makes and executes key decisions to keep property moving forward towards achievement of goals.
Managing Property Operations
* Strives to improve service performance.
* Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
* Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
* Ensures core elements of the service strategy are in place to produce the desired results.
* Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Leading Property Operations Teams
* Establishes a vision for product and service delivery on property.
* Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team.
* Ensures employees are treated fairly and equitably.
Managing and Conducting Human Resources Activities
* Observes service behaviors of employees and providing feedback to individuals and/or managers.
* Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
* Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
* Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
* Stays knowledgeable of leadership talent in the property.
* Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
What is in it for you?
You'll be supported in and out of the workplace through:
Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service
Discount in our Vardons Restaurant/Spa/Golf
Complimentary private healthcare via AXA
Fantastic management Bonus Scheme
Length of service rewards
Monthly/yearly recognition schemes
Extensive training both internally and externally
World-class career opportunities internationally within Marriott hotels tailored to your specific needs
Heavily discounted room rates for you & friends and family
Professional learning and development opportunities
Complimentary meals on duty
Complimentary dry cleaning - we want you to look smart and well-groomed at all times
Complimentary use of Gym - because your well-being is important
Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
Enhanced Pension scheme
Cycle to work scheme
Access to major high street discounts so you can treat your friends and family
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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