Overview
Infinitesima is seeking a Customer Support Engineer to join our Abingdon-based team. The prime function of the role is to provide technical support to our customers. Following training, the post-holder will be able to provide remote and on-site support to resolve customers' technical problems. The customer support engineer will undertake overseas secondments to install new products, build and maintain relationships with customers and local partners, and ensure that products perform at the highest levels of performance and reliability.
The position is based in Abingdon, UK, with potential travel and international assignments. The role is suited to an energetic problem solver ready for a challenging international future.
Key Responsibilities
* Installation and support of products at customer sites across the world.
* Provide support, remotely and at customers’ facilities, including fault finding, repair, and installation of product upgrades.
* Manage the product acceptance process from installation through to customer sign-off; spending up to 6 months living and working in USA, Japan, Taiwan, Korea and other semiconductor manufacturing nations.
* Build and maintain strong relationships with customers and distributors; provide insight on customer opinions and priorities.
* Training, mentoring, and coaching of distributor service teams.
* Monitor the performance and up-time of all company products, both in-house and at customer sites.
* Write and maintain technical documents to improve fault finding and installation.
* Work with Engineering and Production to implement and improve the reliability and ease of service of new and existing products.
Able to travel to customer sites across Europe, USA and Asia; travel may reach up to 60% and be on short or planned notice.
Personal Qualities
* Able to analyse data and determine a way forward.
* Good organisation and planning skills.
* Strong communication and customer-facing skills.
* Able and willing to travel at short notice.
* Innovative and proactive self-starter.
* Able to work under pressure.
* Prepared to respond to customer enquiries outside of usual working hours.
Education / Qualifications
Bachelor’s degree or higher in a related engineering/ physics discipline.
Professional Skills / Abilities
Essential:
* Experience in an electronic-based, high-value capital equipment sector (e.g., semiconductor, scientific instrument, medical device, or other high-value instrumentation environments).
* At least 2+ years’ experience in a Product Support team or Service & Repair role.
* Experience in a customer-interfacing role.
Preferable:
* Previous experience with lasers, optics or precision motion systems including fault finding at a system level.
Salary & Benefits
Salary: £36,000 - £43,000 D.O.E
Benefits: In addition to a competitive salary and an annual bonus, 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme.
Diversity & Inclusion
We are committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and actively encourage individuals from underrepresented groups to apply. Our strength lies in the varied perspectives that come from different cultures, experiences, and identities. We believe that true innovation is fuelled by collaboration—locally and globally—and strive to foster an environment where everyone can contribute meaningfully and thrive. If you require adjustments to take part in the recruitment process, please let us know—we’ll do our best to support you.
Note to recruitment agencies: Infinitesima Ltd only works with approved agencies and does not accept unsolicited agency CVs. Please do not submit candidate details in response to this advert, or to any Infinitesima Ltd employees. Infinitesima Ltd is not responsible for any fees related to unsolicited CVs.
Location & Related Listings
Location: Abingdon, England, United Kingdom. Reading, High Wycombe, Oxford, Swindon, and other nearby areas may be referenced in related postings. This section is for listing-related purposes and does not affect the role’s requirements.
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