Customer delivery driver, supermarket assistant

About the Role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner‑led service right to our customers’ doors. Actively playing out our ethos – passionate Partners serving food lovers. When you’re not out on the road, you’ll be back at the shop supporting the team with daily tasks such as stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming team. In addition to your contractual pay, any time worked between 22:00 and 06:00 will attract a Night Premium of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

• Check your delivery routes for the day.


• Load and prepare your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.


• Ensure all appropriate vehicle safety checks are completed on your van, maintaining full road compliance, health and safety.


• Be an ambassador for the Waitrose brand while on the road, with great customer service as your number one priority.


• Help customers with their shopping and build a rapport with them based on trust and service.


• Support the wider shop team when required with general shopkeeping tasks.

Essential Skills & Experience

• Full valid B‑Category UK manual driving licence with no more than 6 points.


• Great customer service skills.


• Time‑management skills.


• Ability to cope with the physical requirements of the role (e.g., lifting crates, moving cages).


• Comfortable working independently with the ability to be self‑motivated and adaptable.


• IT literate.

Desirable Skills & Experience

• Previous experience in a driving role.


• Knowledge of chilled vehicles.

Pay and Hours

Hourly rate: £14.31.

Night Premium: £3.75 per hour for work between 22:00 and 06:00.

Hours of Work:

• Vacancy 1 – Sunday 10:00‑17:00 and Wednesday 10:00‑17:30.


• Vacancy 2 – Thursday 14:15‑21:30 and Saturday 14:15‑21:30.

Closing date: June 16, 2026.

Contract type: Permanent.

Job level: Partnership Level 10.

Location

Paddock Wood (Waitrose & Partners), Church Road, Paddock Wood, Kent, TN12 6EX.

Other Requirements

Some roles are subject to pre‑employment vetting, which may include DBS checks. Any required DBS checks will be carried out by a third‑party registered body, and financial probity checks may also be required for some roles. Flexible working is supported, which might include flexible or compressed hours, job sharing or shorter hour contracts where possible.