IT Support/Infrastructure support person needed for my financial services client. Due to continued growth and team expansion within IT, they are looking for an experienced Technical IT Support person. You will be required to be in the office 3 days per week, and the office is based south of the river on the edge of TFL zone 6 * To ensure smooth running of the client’s IT infrastructure. * To assist in the development, testing and maintenance of strong layers of security for the Society’s network and ecosystem. * To contribute to the roadmap for development of the IT systems to ensure best practice in security and network/system resilience, to support business requirements and to ensure ongoing compliance with regulation. * To work closely with the client’s IT Development team to provide a suitable infrastructure setup for hosting internally developed applications. * To provide and maintain a suitable set of IT software and services for the company’s staff. * To communicate with and support users of all levels. * To engage with the business’ IT support providers and maintain a productive relationship with them. * Record change activities in the clients ticketing systems. Essential Skills * 5 years in an IT support and infrastructure role. * Hold applicable MCSE, CCNA or equivalent industry certification(s). * Understanding of working in a regulated financial services environment. * Experience of IT network support/administration in an SME. * Knowledge of current cyber security threats and of how to mitigate them. Monitoring vulnerability landscape through management tools such as Tenable IO/Nessus and penetration testing with a third-party tester. * Experience in the configuration of firewalls and network equipment. Support of VPN clients for remote workers. * Experience of management and support of a VOIP telephony system and associated hardware and software, particularly one that supports a contact centre. * Happy to provide user support at all levels. * Understanding of data protection regulations and how this relates to the IT provision in a business. * Experience in developing, maintaining, and supporting business continuity processes. * Experience in Office 365 and Microsoft Azure support as well as other SAAS solutions. * Experience in standard IT office applications, including Microsoft Office. * Experience in maintenance of Microsoft Servers and Microsoft endpoint clients. * Virtualisation skills with Azure VMs and Microsofts Hyper-V * Demonstrable analytical and problem-solving skills. * Demonstrable organisational and planning skills. * Project management skills