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Family Case Worker & Outreach Support
Contract: Full time, permanent (part time considered)
Location: Norwich
Salary: £26,000–£28,000 per annum
We are delighted to be supporting a specialist domestic abuse service in their search for a compassionate and skilled Family Case Worker & Outreach Support professional. This vital role supports women, children and young people affected by domestic abuse, providing both refuge-based support and community outreach.
This is a full-time position, though part-time arrangements will be considered for the right candidate.
The Role
You will play a key part in supporting children and young people aged 5–18 and their parent within emergency accommodation, as well as delivering a women’s drop in service.
Key responsibilities include:
1. Providing one to one emotional and practical support to women and children living in refuge.
2. Offering domestic abuse advice and support at a community drop in service.
3. Assessing needs to promote wellbeing and safety.
4. Supporting parents to understand their children’s experiences
5. Running group sessions including ‘Stay and Play’
6. Providing move on support to families transitioning out of refuge
7. Maintaining accurate, confidential client records”
8. Working collaboratively with partner agencies and representing the organisation at external meetings
9. Participating in the out of hours on call rota (additional payment provided)
About You
We’re looking for someone who is compassionate, resilient and committed to empowering women and children.
You will bring:
10. A relevant Children and young people (CYP) qualification (NVQ Level 3 or willingness to train)
11. At least two years’ experience supporting vulnerable children, young people and families
12. Strong safeguarding knowledge for both children and adults
13. Be able to plan and run activities
14. Excellent communication, organisational and interpersonal skills
15. The ability to remain calm under pressure and maintain professional boundaries
16. Confidence using administrative systems, including Office 365
17. A full driving licence and access to a vehicle - Essential
Most of all you will be non judgemental, reliable, compassionate and committed to delivering high quality support.
You will join a dedicated, supportive team making a meaningful difference to families rebuilding their lives after domestic abuse. The organisation offers regular supervision, training opportunities and a strong commitment to staff wellbeing.
In line with the Equality Act 2010 (Schedule 9, Part 1), this position is restricted to female applicants only. A female worker is an occupational requirement for the effective and safe delivery of the service.
To discuss this role in more detail please contact Hannah at Not For Profit People.