Do you have previous Security Supervisor experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? If this sounds like you...
…Apply now!
We are seeking a highly motivated and experienced Security Supervisor to join our dynamic team based in Croydon. The successful candidate will be responsible for overseeing the day-to-day operations of our security personnel, ensuring the safety and security of employees, visitors, and assets alongside managing a team. This role requires strong leadership, excellent communication, and the ability to handle challenging situations effectively.
Position:Security Supervisor
Pay rate: £15.25 per hour
Shift Pattern: Monday to Friday 07:00 - 19:00
Location: Croydon, CR0 2BX
Benefits include:
* Financial support for SIA Licensing and renewal
* Cycle to work salary sacrifice scheme
* Company Pension scheme
* Life Assurance benefits
* Progression, training, and development opportunities
Additional benefits we offer via our ReWard membership:
* Discounted gym membership
* Discounts at major retailers and travel suppliers
* Restaurant and Supermarket vouchers
* Cinema tickets
* Access to 24/7 free Employee Assistance programme
Must have:
* Valid SIA licence
* Proven work experience as a Security Supervisor - min 1 year
* Robust leadership and supervision skills, adept at inspiring and efficiently managing teams.
* Excellent customer service and communication skills
* Ability to deliver succinct and clear verbal and written reports where necessary.
* Maintain a high standard of personal presentation.
* Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability.
* Profound problem-solving and decision-making capabilities to analyse intricate security issues and devise effective solutions.
* IT literate- Ability to operate detecting systems and emergency equipment
Duties:
* Lead and supervise the daily activities of the security team to ensure smooth and effective operations.
Act as the first point of contact for incident escalation and report concerns to the Duty Manager.
Conduct yourself with professionalism at all times, representing the company and client with integrity.
Perform regular foot patrols within designated areas to act as a visible deterrent and safeguard property and assets.
Serve as an accessible point of contact for staff and visitors, providing clear information and assistance.
Respond promptly and effectively to emergencies, following site protocols.
Manage conflicts appropriately and calmly when situations arise.
Complete detailed and accurate incident reports in line with management expectations.
Carry out ID verification checks as required.
Maintain awareness of health and safety risks and report any concerns.
Communicate effectively across all levels using verbal, written, telephone, and radio communication
Provide strong, visible leadership to the on-site security team, promoting a culture of accountability and professionalism.
Deliver training to security staff in accordance with company policies and site-specific requirements.
Keep site records updated and ensure all paperwork is accurate and compliant.
Guarantee site coverage aligns with the site's operational requirements at all times.
Ensure team members follow company procedures and client instructions precisely.
Implement and uphold necessary security protocols to protect people and property on site.
Prevent unauthorised access through vigilant monitoring and prompt intervention.
Secure all patrol locations from threats such as fire, water damage, theft, or vandalism.
Assist in identifying individuals responsible for theft or damage to client property.
Verify the identity of all persons entering the premises, including staff, contractors, and visitors.
Carry out all client-issued instructions promptly and thoroughly.
Provide a swift and coordinated emergency response to all incidents on site.
Responsibilities:
* Provide leadership and ongoing support to existing team members
Complete clear and concise reports, assignment instructions, and site procedures
Deliver effective training to new and current security personnel
Maintain strong communication with both management and clients
Conduct routine foot patrols of the landlord’s premises to ensure safety and security
Perform and log regular welfare checks
Identify, report, and escalate faults, hazards, and near-miss incidents
Manage access control, including key issuance and tracking
Assist with reception duties as required
Respond promptly and appropriately to alarms and emergency situations
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
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