Social network you want to login/join with:
Are you an experienced Re-mortgage Case Manager looking for an exciting new opportunity?
Do you want to join an established Re-mortgage Department in Leeds city centre, at one of the leading providers of legal services to the residential property and re-mortgage markets?
Then I want to hear from you!
The Role
My client is looking to expand their Re-mortgage Team in Leeds. The role will involve owning a personal caseload to oversee cases from start to finish, undertaking complex aspects of the re-mortgage process and ensuring legal compliance.
Key Responsibilities
* Responsibility for managing a large case load of re-mortgage files
* Monitor and deliver fully against personal targets
* Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner
* Responsible for dealing with complex aspects of the re-mortgage transaction
* Overall responsibility for files from opening through to completion with administrative support
* Provide an exceptional service both to the client but also to introducers and associates
* Deal with complex enquiries
* Recognise potential risks and resolve issues without putting the client or business at risk
* Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLA’s) and in accordance with regulatory and statutory requirements
* Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner
* Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
* Provide support and coaching to Trainee Case Managers
* Optimise the client experience through use of our conveyancing systems and technology
* Suggest improvements to current policies and procedures
* Comply with company policy at all times
* Any other duties as required by the business
What They Can Offer
* Competitive base salary plus monthly Bonus
* Full training
* Flexible hybrid working
* days Annual Leave + Public Holidays
* Birthday Day off, on the Company!
* Pension
The Person
* I’m looking for a skilled Case Manager with preferably around 2+ years’ previous experience.
* An Enthusiastic team-player and natural self-starter able to work on own initiative.
* The Ability to deliver a high level of customer service.
* Strong attention to detail and verbal and numerical skills.
#J-18808-Ljbffr