2nd Line Engineer (MSP Experience) Milton Keynes (Hybrid Role) Salary is 29k -36k Skills: Microsoft, Azure, 365, cloud, Exchange Server, Windows Server, Active Directory, networks TCP/IP, DNS, VMware, MS Office. 2 nd line, 1 st line, Engineer, MSP, Helpdesk, Support Desk, Were inviting driven professionals to join us on an exciting journey as a 2nd Line Engineer. If youre a tech enthusiast with at least 2 years of experience in the dynamic world of Managed Service Providers (MSP), this hybrid role offers the best of both worlds: the flexibility of remote work combined with 23 days a week in the office, fostering the perfect balance of innovation, collaboration, and camaraderie. Youll deliver exceptional technical support to our nationwide client base, managing 1015 tickets per day in a fast-paced, engaging environment, while drawing on your expertise with Azure, Office 365, VMware, Windows Server, Active Directory, Windows 10/11, and PC & Server hardware. Alongside hands-on technical challenges, youll benefit from continuous training, development, and clear opportunities for career progression. Key Responsibilities: A commitment to providing outstanding customer service is essential for this position. Providing efficient and effective customer service to end users and other stakeholders Acting as the first point of contact for technical service requests Logging and maintaining support issues details throughout a service ticket lifecycle Responding appropriately to more complex problems through escalation Prioritisation and management of workload to ensure client SLAs are met Supplying a high standard of customer service in line with Aztech standards Owning, managing, and resolving incidents, completing requests and change requests in line with our SLAs Work following company values, policies, procedures and standards Qualifications We are looking for candidates who ideally hold some of the following certifications. While these are desirable rather than essential, they will be highly regarded: CCNA, MCSA, ITIL Foundation, AZ-900, and either MCITP: Server Administrator or MCSE: Windows Server.