Contact Centre Agent Location: Stone, Staffordshire (Hybrid working available after probation) Salary: £26,230 basic + uncapped commission Hours: Full time | 37.5 hours a week, across a rotating shift pattern: 08:00-16:30/ 09:30-18:00/ 12:00-20:00 Saturday: 08:00-14:00 (rota-based) Contract: Permanent The Role We are recruiting multiple Contact Centre Agents on behalf of a growing, values‑led organisation within the enforcement and regulated financial services sector. Due to recent contract wins and ongoing business growth, this is an excellent opportunity to join a stable employer offering long‑term career prospects. This role involves managing inbound and outbound customer contact via telephone, email, and live chat, supporting individuals to resolve outstanding balances through ethical, compliant, and affordable payment arrangements. Calls can be emotionally challenging at times, so resilience, empathy, and professionalism are essential. You'll be part of a supportive, close‑knit contact centre team based at the organisation's Stone head office, working collaboratively to deliver positive customer outcomes while meeting performance targets. You'll receive a comprehensive induction programme covering systems, compliance requirements, and industry knowledge. Ongoing coaching and development are provided, with clear opportunities for progression as the business continues to grow...