Job description
We’re looking for a kind, compassionate, and resilient Night Support Worker to join our Young People service in Maidenhead.
£, per annum, working hours per week.
Want to feel like you’re making a difference? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
1. Annual leave increasing up to days with length of service
2. Free DBS
3. Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
4. Fully paid induction programme and further training
5. ILM courses and Apprenticeship Programmes
6. Healthcare Cashplan through our partner Healthshield
7. Cycle to work scheme
8. Employee Assistance Programme for - confidential support
9. Online wellbeing resources
10. A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply)
11. Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
The shift pattern for this role includes days on, days off with hour shifts.
What you’ll do:
12. Building supportive, trusting relationships with customers and creating a positive atmosphere
13. Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
14. Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
15. Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
16. Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking
17. Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
18. Undertake support work in partnership with external stakeholders to compliment their interventions
19. Developing productive relationships with partner organisations to improve service outcomes
20. Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
21. Involving customers in the design, development and delivery of the service
22. Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
23. Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times fire risk assessments, fire alarm checks etc.
24. Being responsible for the handover of key information between shifts
25. Provide structured support and guidance to other front line staff in their area of expertise
26. To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
27. Adhering to all other Look Ahead’s policies and procedures. Engaging in learning and development activity to increase knowledge and skills
28. Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
29. Maintain records in accordance with Look Ahead’s Information Management policies, procedures and guidance under the direction of the manager.
30. Keep a clear desk at all times and assist with archiving and secure disposal of records when required.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
31. Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
32. Exudes a warm friendly presence and open behaviour
33. Prefers working as part of a group or team
34. Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
35. Has a practical and logical mind and is naturally well organised
36. Thrives on change and enjoys dynamic diverse environments
37. Is confident with high levels of self-esteem
38. Is respectful, articulate and sensitive in style of communication
39. Is motivated towards excellence and improvement of personal performance with a can do attitude
40. Ability to cope positively with challenging and diverse behaviour
What you’ll bring:
41. NVQ Level / or equivalent with some or equivalent sector work experience
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
42. We focus on Excellence and innovation.
43. We are Caring and Compassionate.
44. We are Inclusive and Trusted.
45. We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.