We're seeking a dedicated Supported Living Trainer to join our team. With prior healthcare experience, a Level 3 qualification in Health & Social Care, and knowledge of regulation bodies, you'll play a crucial role in ensuring our organisation meets and exceeds industry standards.
Key Responsibilities
* Oversight and Compliance
Maintain full oversight of all training programmes to ensure consistently high standards of staff competence, compliance, and professional development. Ensure all mandatory and role specific training requirements are delivered in line with organisational policy, RQIA standards, and NISCC regulations.
* Relationship Management
Build and maintain strong relationships with service providers, external vendors and internal managers to support the smooth delivery and continuous improvement of training and service operations. Act as a key point of contact to resolve training related queries and issues.
* Training Administration
Manage the full cycle of training for staff, including enrolment, engagement, monitoring compliance, and ensuring timely completion. Maintain accurate training records and provide regular updates to management on progress.
* Induction & Onboarding
Deliver comprehensive induction programmes for new employees, including patient moving and handling training, safeguarding, mental health, disabilities and role specific requirements, ensuring staff are equipped with the skills and knowledge needed from their first day.
* Training Needs Analysis
Identify gaps in training requirements and content by reviewing staff performance, compliance records, and service needs. Liaise with the Training Manager to address areas of concern, propose improvements, and ensure training materials remain up to date and relevant.
* Refresher Training
Coordinate with all teams to plan, deliver, and track refresher training sessions for existing staff, always ensuring full compliance with statutory and regulatory requirements.
* Feedback & Service Improvement
Actively gather and respond to feedback from internal stakeholders, staff, clients, and relatives. Use insights to recommend service improvements and ensure positive outcomes for those who use our services.
* Reporting & KPIs
Compile and present Key Performance Indicators (KPIs) on a weekly and monthly basis to the Line Manager, highlighting compliance levels, training outcomes, and areas requiring attention.
* Assessments & Audits
Support management in preparation for external audits, ensuring all documentation, training, records are up to date and audit ready.
* Collaboration with Clinical Team
Work closely with the Clinical Team to ensure training content reflects best practice in supported living, mental health, and learning disability support. Contribute to reviews of incidents, complaints, and safeguarding concerns, ensuring learning outcomes are embedded into training delivery.
* HR & Policy Compliance
Ensure adherence to all HR processes and procedures related to training, performance management, and staff development. Participate in policy review, development, and implementation as directed by the Line Manager.
* Quality & Continuous Improvement
Take responsibility for monitoring and tracking quality improvement initiatives related to patient care. Drive a culture of continuous learning, service excellence, and compliance in line with RQIA standards and NISCC codes of practice.
SKILLS & QUALITIES REQUIRED
* Exemplar communication skills with the ability to lead in a facilitative and confident manner
* Be a highly determined, driven, and ambitious individual, with the desire to make a real difference to the lives of our service users and assist in the growth of our clinical services.
* Have a high level of organisation skills with the ability to plan and prioritise with excellent attention to detail.
* A creative and strategic thinker who is able to embrace, influence and communicate improvements to the team.
* Positive and engaging person with the ability to build great working relationships.
ESSENTIAL CRITERA
* Level 3 Award in Education and Training
* Mental health training
* Excellent IT skills, including Microsoft Office and training record systems.
* Hold a current full clean driving license and access to a car
* Availability to travel travel to other offices is essential
* Have strong teamwork ability but also a high degree of self motivation to take initiative and work alone
Excellent computer skills in Microsoft Office
DESIRABLE CRITERIA
Previous experience in supported living.
Knowledge of RQIA inspection processes and NISCC codes of practice.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a dynamic and evolving environment.
* Excellent written and oral communication skills
* Ability to multitask in an everchanging environment
* CPI certified trainer