Responsibilities for the Work Planner role are:
Control and monitor the daily work activity on the IT system
Allocate and deliver services to agreed business priorities in the most
cost effective way
Monitor incoming work raised by the service centre
Update IT system to allow statistical data to be collated and reported
Liaise with operatives to ensure work is completed within specified timeframes
Conduct customer satisfaction surveys
Follow up on enquires and complaints
What we are looking for in our ideal Work Planner:
Strong administrative skills and ability to operate a computerised database system (ideally Opti-Time). Experience in working with Microsoft Office software (Outlook, Word, Excel and Access). Ability to work to deadlines and strong communication skills. Experience gained within a social housing environment is beneficial.
We offer a range of benefits for a rewarding career including though not limited to:
1. Pension scheme
2. 23 days Annual Leave, plus Bank Holidays
3. Cycle to Work scheme
4. Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
5. YuLife, includes:
6. Life Insurance/Death in service benefit – 2x annual salary value
7. Smart Health (including round the clock access to 24/7 UK-based GPs)
8. Best Doctors to provide a second opinion on complex cases or diagnosis
9. Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
10. Online Health Check
11. Nutrition consultations
12. Online fitness program
13. YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
14. Free will writing
15. Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
16. Exclusive membership and wellbeing product discounts
17. Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
18. Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
19. Discounted gym membership
20. Savings on cinema tickets, travel, holidays & retail