We are seeking an experienced and highly organised Export & Sales Order Administrator to join our dynamic team. This role is suited to someone with a strong background in administration, sales order processing, customer service, or export coordination who is comfortable working in a fast-paced operational environment. Experience or familiarity with shipping, logistics, and export processes would be highly beneficial. The ideal candidate will be responsible for managing customer orders from receipt through to delivery, supporting export activities, and ensuring the smooth coordination of products to customers both in the UK and internationally. This role offers an excellent opportunity for individuals with strong organisational and communication skills to develop their career within a supportive environment.
About the Role
As an Export & Sales Order Administrator, you will play a key role in supporting the day-to-day operations of the business. The Export & Sales Order Administrator will be responsible for processing customer orders, coordinating shipments, preparing export documentation, and ensuring customers receive a high level of service throughout the order lifecycle. Working closely with production, logistics, and external freight partners, the Export & Sales Order Administrator will ensure orders are fulfilled accurately and on time.
Benefits
- Company Pension Scheme.
- Free on-site parking.
- Stable, supportive team environment.
- Opportunity to build on existing skills and develop export knowledge.
- A varied and hands‑on role within a manufacturing environment.
Key Responsibilities
- Manage customer orders end-to-end using the ERP system (SOP).
- Process sales orders accurately and efficiently.
- Coordinate shipments and liaise with freight forwarders and couriers.
- Prepare and check export documentation, ensuring accuracy and compliance.
- Respond promptly and professionally to customer enquiries via phone and email.
- Monitor delivery timelines and proactively resolve any issues.
- Ensure accurate data entry and maintenance within the ERP system.
- Work closely with production and logistics teams to meet customer requirements.
- Support export activities and ensure all shipping documentation is completed correctly.
- Maintain strong relationships with customers and external logistics providers.
Requirements
- Previous experience in a Sales Order Administrator, Export Administrator, Sales Support Administrator, or similar administration role.
- Experience using an ERP system – Sales Order Processing (SOP), (Microsoft Business Dynamics 365 desirable but not essential).
- Must be proficient in Microsoft Outlook and Excel.
- Good understanding of order processing and operational workflows.
- Exposure to shipping, logistics, or export processes is advantageous.
- Knowledge of export documentation, including EUR1, COO, and LC.
- Strong organisational and multitasking skills.
- Excellent attention to detail and data entry accuracy.
- Strong communication and problem‑solving abilities.
- Ability to work independently and take ownership of tasks.
