Salary: Competitive salary
Location: Birchwood Park, Warrington
Hours: 40 hours per week Monday - Saturday including a minimum of 2 Bank Holidays per year.
Overview
When you see the world as we do, you see the chance to help the world take better care of its resources and become a better place for everyone. Veolia is looking for someone who is as committed as we are to push for genuine change and bring our ambition of Ecological Transformation to life. We value teamwork, community involvement, and an inclusive culture.
We are currently on the hunt for an amazing addition to our Customer Experience Team. If you are genuinely passionate about providing outstanding customer service, you could be a perfect fit. In this role, you will handle customer interactions through phone, email, and live chat. Your main responsibilities will include addressing inquiries, resolving queries, and ensuring that every customer has a positive experience. You will be flexible and comfortable with a wide range of tasks, with adaptability and a willingness to take on different activities as crucial to success. You will have plenty of support as part of a tight-knit team. Life at Veolia is fast-paced, diverse, and full of challenges, so teamwork and collaboration are essential.
What you’ll be doing
* Answering and recording all inbound calls and emails, ensuring resolutions are arranged and communicated effectively.
* Always putting our customers first and finding personalised solutions to meet their needs.
* Building strong relationships with internal and external customers to ensure we deliver the best service.
* Constantly seeking ways to improve the customer experience and resolve any challenges customers may face.
* Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality.
* Supporting the business by promoting Veolia’s products and services to customers.
* Embracing a curious and proactive attitude to continuously develop knowledge and skills.
* Working collaboratively with other teams to deliver timely resolutions for customers.
* Bringing your best self to work every day to achieve targeted growth and exceptional service.
What we’re looking for
We welcome applications from candidates with minimal Customer Service and Administration experience and value transferable skills from current or previous employment. If you have the desire to be part of a high-performing team, we would like to hear from you.
* Proven ability to put the customer first, whether face-to-face or on the phone.
* Ability to listen to customers and understand their needs, ensuring effective communication.
* Enjoy working as part of a team and thrive under pressure, with a flexible, can-do approach.
* Strong planning and organisational skills to deliver excellent service.
* Great interpersonal skills and attention to detail in all actions.
* Proactive, adaptable, and willing to go the extra mile for customers.
* Commitment to personal and professional growth and exceeding expectations.
* Open to a broad range of activities and able to adapt to changing business needs.
* Good attention to detail, typing speed, and a friendly telephone manner are essential.
* Basic understanding of business finance and customer profitability is important.
* Proficient in using Google Office Applications and able to learn new systems quickly.
* Take initiative and show genuine interest in going above and beyond for customers.
* Relevant qualifications such as NVQ Level 2 in Customer Services and at least 5 GCSEs (C or above) including Maths and English.
* Have the right to work in the UK.
What we can offer you
* 25 days of annual leave
* Facilities parking and subsidised lunch
* Access to our company pension scheme
* Discounts on groceries and well-known retailers
* Resources to support physical, mental, and financial health
* One paid day of leave each year to volunteer and support your community
* Ongoing training and development opportunities to reach your full potential
Our promise to you
We’re proud to be listed in The Sunday Times Best Places to Work 2024, named as a Top 10 Very Big Organisation to work for two years in a row. This accolade demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
We want to ensure you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please let us know.
Apply today, so we can make a difference for generations to come.
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