Temporary Customer Service Advisor
We are currently recruiting for a temporary Customer Service Advisor to join a fast-paced and supportive team within the Stoke-on-Trent area. This is a short-term temporary assignment lasting approximately 6 weeks, starting in early May 2026.
You will be responsible for delivering a high standard of customer service, handling a variety of customer queries, and ensuring a positive customer experience at all times. The role requires strong communication skills, attention to detail, and the ability to work efficiently both independently and as part of a team.
Key Responsibilities of this Temporary Customer Service Advisor role:
* Handling inbound customer queries via phone, email, or other communication channels
* Providing accurate information and resolving issues in a timely manner
* Maintaining high levels of customer satisfaction
* Logging and updating customer information on internal systems
* Working collaboratively with colleagues in a fast-paced environment
* Following company procedures and service standards
Working Hours & Shift Pattern
This role operates on a rotational shift pattern, Monday to Friday:
* 06:00 – 14:00 (Early Shift)
* 08:00 – 16:00 (Day Shift)
* 10:00 – 18:00 (Late Shift)
3-Week Rotational Pattern (Example)
* Week 1: Early shifts (06:00 – 14:00)
* Week 2: Day shifts (08:00 – 16:00)
* Week 3: Late shifts (10:00 – 18:00)
* Pattern then repeats on a rolling basis
Skills required for this Temporary Customer Service Advisor role:
* Previous experience in a customer service or call centre environment
* Strong verbal and written communication skills
* Ability to work under pressure in a fast-paced setting
* Good IT skills and ability to learn new systems quickly
* Reliable, punctual, and team-oriented approach
Details for this Temporary Customer Service Advisor role:
* Temporary contract of approximately 6 weeks
* Full-time Monday to Friday working pattern
* Rotational shifts as outlined above
* Location: Stoke-on-Trent