This job is being advertised on behalf of Neon Contracts who are operating as an employment business. We have a new opportunity to work with one of our prestigious clients based in the the Marston Green area of Birmingham. Hours of work Monday to Friday 8.0am - 4.00pm The job role involves Assisting with incoming customer service queries by phone, email, ticket system & post. Assisting customers with technical support for smart products. Responding to customers via other platforms such as Amazon, Bazaar voice, App stores, Direct Despatch portals. Monitoring & processing orders raised on Business-to-Business sites for various national and Direct Despatch accounts. Upload orders to in-house system. Allocation of stock. Liaising with brand admin teams/warehouse regarding order due dates and shipping. Deal with queries/payments/returns/refunds for all orders. Cross skilling with Repairs Admin to support when needed. Qualifications and Experience: Proficient IT skills, Excel, Outlook and Word. Previous Customer Service experience. Excellent written communication skills. Basic understanding of smart watches/smart technology preferred, although not essential. Characteristics and Qualities that would be demonstrated: Intelligent orders are not always straightforward so the ability to question and use initiative is important. High standard of accuracy and attention to detail. Organised it is essential that orders are loaded within 24 hours and that queries are dealt with quickly as this reflects on the service we give to our customers. Logical thinking. Friendly good customer service is vital as all communication reflects on the business. Team player yet able to work on own initiative without being micromanaged. Flexible will be cross skilled to assist in other teams so will need to have ability to work for CS. Adaptable urgent requests come through and the ability to multitask and adapt to priorities is essential. Positive this is a very fast paced role with many different tasks and challenges, so it is essential that a positive attitude is maintained.