Global Company Group
Head of Customer and Sales Operations
Permanent | Central London
Highly Competitive
* Great Benefits
This is a heavyweight opportunity as Head of Customer and Sales Operations with a Business Group that owns global brands. In this role, you will oversee sales operations and planning, customer service, digital systems, and go-to-market enablement.
Key Responsibilities
1. Work closely with the Business Planning and Sales teams to manage demand and customer requirements across European markets.
2. Coordinate with Operations to align demand planning with inventory and shipping timelines.
3. Lead and develop the Customer Service function, managing Customer Service Managers and a pan-European team of Customer Service Executives.
4. Ensure high service levels and issue resolution across Key Accounts, Distributors, and Self-Service Accounts.
5. Support the seamless onboarding of new customers and partners, ensuring consistent service delivery across all touchpoints.
Qualifications and Experience
* At least 7-10 years in a similar role within the sports, fashion, or lifestyle sector.
* Strong leadership skills and systems experience.
* Ideally, experience across European markets.
Success, Talent, Diversity & Inclusion Statement
We recruit based on merit through fair and open competition. Success Talent embraces diversity and promotes equal opportunities.
Note: Due to high application volume, only successful candidates will be contacted.
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