Gateway is a leading property services company, offering expert solutions in property management, sales and lettings, conveyancing, mortgage advice, insurance, facilities management, surveying, and energy management.
As we continue to grow, we are searching for enthusiastic and motivated individuals ready to start a rewarding career with us as a Customer Services Administrator at our office in Southend-on-Sea.
The Person
You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.
The Job
As a Customer Services Administrator, you will:
* Provide first line telephone support to leaseholders and tenants
* Liaise with 3rd party contractors
* Arrange maintenance visits
* Produce outgoing correspondence to residents
* Use active listening and negotiation skills to resolve issues
We are looking for individuals with:
* A can-do attitude
* Excellent telephone manner
* Strong written and verbal communication skills
* The ability to provide outstanding customer service
* Exceptional organisational and time management skills
* The ability to work collaboratively within a team and independently when required
What you need:
* Previous customer service experience
* Qualifications equivalent to GCSE level 4 or above in English and Maths
Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week shift pattern covering Monday to Saturday
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship
Job Types: Full-time, Permanent
Application question(s):
* What are your salary expectations?
Education:
* GCSE or equivalent (required)
Experience:
* Customer service: 2 years (preferred)
Work Location: In person