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Senior customer adviser

Leeds
Pontoon
Customer advisor
Posted: 21 October
Offer description

Job Title: Customer Service Representative

Location: Leeds city centre

Pay Rate: £14.02p/hr

Hours: Monday - Friday. Rotating shift pattern with 7 hour shifts starting from 8am and finishing up to 6pm. Rota is on a 6 week basis and can be provided if needed.

Hybrid Working: First 12 weeks will be office based, and then you can work 3 days from home after your training is signed off.

Contract Type: Temporary - 6 months initially with potential for progression.

Start Date: 12th January 2026

Our client, one of the UK's largest banking groups, is seeking experienced Customer Service Representative to support their Customer Service Operations team, specialising in the management of stocks and share investment.

As a Customer Service Representative, you will play a vital role in supporting customers manage stocks and shares investment, pension investments and savings accounts. To do this, you will be provided with a thorough training programme of 8 weeks, and ongoing support afterwards.

What are the responsibilities of this role?:

Deliver clear, accurate, and timely information to customers about their investment shares and account details.
Support customers in accessing their accounts and navigating their investment portfolios with confidence.
Investigate and resolve customer queries, including issues with transactions or account access, ensuring a smooth and positive experience.
Uphold all relevant banking regulations and security standards to safeguard customer data and maintain trust.
Keep thorough records of customer interactions and transactions, and assist with reporting for internal reviews and compliance checks.

What Benefits do you offer?:

Work from home 60% of the week
Office located in City Centre with excellent transport links
On site canteen
First-class support and training for all colleagues
Opportunity for growth within the company
Holiday allowance of 30 days per year
Weekly Pay
Online payslips
Dedicated aftercare team
Annual leave allowance
Employee Assistance Programme
Access to Able Futures
Eyecare vouchers
Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
Smart Spending App
Workplace Pension scheme

What skills do I need?:

To excel in this role, you should possess the following skills and experience:

Experience working in customer services, managing a high volume of calls.
Excellent communication skills, both written and verbal
Able to handle complex information and work to a high level of detail.
Proficiency in IT packages such as Excel, Outlook, and Word
Strong problem-solving abilities and the ability to use own judgement
Experience in banking, financial services, insurance or lending is highly desirable

Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation.

Apply today to hear more about this opportunity.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

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