Job Description
Company description:
ClearCourse
Job description:
Project Manager (Hybrid - Waterlooville)Location: WaterloovilleHours: Full Time (37.5 per week)
Are you a highly organised and proactive project manager with experience in SaaS, retail, or hospitality environments? Do you enjoy coordinating cross-functional teams, managing stakeholder relationships, and delivering projects that drive customer satisfaction? If so, we have an exciting opportunity for you at ClearCourse.
At ClearCourse, we provide cutting-edge POS solutions and integrated payment systems that help businesses in retail and hospitality operate more efficiently. Our innovative software empowers businesses to enhance operational performance and customer experience. As a Project Manager, you will play a vital role in the successful delivery of projects across our Swan and The EPOS Bureau products, ensuring they are delivered on time, within scope, and within budget.
What You'll Be Doing:
Project Leadership and Coordination:
* Own the full project lifecycle, from initiation to closure.
* Lead client meetings, establish communication channels, and manage expectations.
* Coordinate with stakeholders across Product, Development, Implementation, and Training teams to plan and deliver projects.
* Proactively identify and mitigate project risks, resolving issues promptly and escalating where necessary.
Client and Stakeholder Management:
* Serve as the primary point of contact for clients throughout the project lifecycle.
* Translate customer requirements into actionable plans, ensuring internal alignment.
* Manage stakeholder relationships, providing consistent updates and managing expectations.
Project Planning and Execution:
* Create and maintain detailed project plans using project management tools.
* Ensure effective allocation and booking of resources to meet project milestones.
* Track project performance using appropriate metrics and tools.
* Oversee the delivery of tasks, ensuring scheduling and coordination for the project team.
Reporting and Process Improvement:
* Produce regular status and risk reports for key stakeholders.
* Submit detailed project status updates to customers and internal teams.
* Conduct post-project reviews to gather feedback and drive continuous improvement.
What We're Looking For:
* Proven experience delivering full lifecycle projects.
* Project management experience with project planning tools.
* Proficiency in MS Office and project management software.
* Strong organisational, written, and verbal communication skills.
* Experience managing client relationships and working with cross-functional teams.
* Previous experience in retail, hospitality, or software implementation environments is advantageous.
Nice to Have:
* PRINCE2 certification or similar.
* Experience in software training, support, or implementation.
* Familiarity with financial and operational processes within project environments.
Personal Attributes:
* Self-motivated, proactive, and results-oriented.
* Excellent communication, planning, and organisational skills.
* Strong problem-solving skills with attention to detail.
* Adaptable with the ability to manage changing priorities and expectations.
* Effective time management and prioritisation skills.
* Professional demeanour with a commitment to exceptional customer service.
Why ClearCourse?
We offer a competitive salary and generous benefits package, including:
* Hybrid-working model with 25 days annual leave + your birthday off
* Volunteering days
* Life Assurance and Group Income Protection
* Private medical cover with cash plan
* Enhanced Company Pension
* Employee wellbeing perks such as the Calm app, a cycle-to-work scheme, and discounted gym memberships
* Retail discounts and an Employee Assistance Programme
If you’re looking to join a collaborative, forward-thinking business where your project management skills can make a real impact, we’d love to hear from you.