Job overview
We have a well-established team who undertake the essential work to underpin the maternity service and communicate with our patients.
The post holder will work as a member of this team and their duties will involve booking and tracking maternity admissions and clinics, liaising with our midwifery team, keeping track of financial cover and meeting with the general public and consultants practicing with us.
This role will require a flexible and professional approach to your work. Exceptional customer care skills are essential. You will need to have good numerical skills and a solid understanding of basic software packages. Previous experience in a busy healthcare setting would be an advantage.
You will need to be able to work effectively as part of a team as well as on your own initiative. You will liaise with many other hospital departments and staff at Imperial College Healthcare Trust.
You would also be expected to cover on our other two private units at the Charring Cross and Hammersmith Hospitals when necessary.
Main duties of the job
The aim of the role is to give a strong, professional first impression of Imperial Private Healthcare for patients, medical staff, and visitors to the department, either in person or through e-mail and telephone.
This includes answering patient queries, being responsible for the Private Maternity e-mail account, and being responsible for passing medical enquiries onto the appropriate consultant for a response. The post holder will also ensure that patients have completed their necessary paperwork when they arrive at the department. In addition, the patient coordinator will assist the maternity coordinators with arranging pre-authorisations, collecting deposits, and billing.
The post holder will provide an efficient and effective private service and be the first point of contact in this front facing role for the service portraying a professional image
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education/ Qualifications
Essential criteria
1. Evidence of good general education, GCSE or equivalent in English and Maths
Experience
Essential criteria
2. Working with the public
3. Working as part of a team
4. Working within a Private healthcare or similar customer focused setting.
5. Patient experience
Skills/Knowledge/ Abilities
Essential criteria
6. Excellent Customer care skills
7. Excellent written communication skills
8. Excellent telephone manner
Desirable criteria
9. Knowledge of Compucare and Cerner.
Right to work
If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on
Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).
Employer certification / accreditation badges