Overview
Are you passionate about supporting older people to live independently and with dignity? As a Scheme Manager - Extra Care, you'll play a vital role in delivering a person-centred service to residents with diverse needs, helping them feel safe, supported, and part of a vibrant community.
Responsibilities
* Manage the day-to-day operations of the scheme, ensuring it runs smoothly and safely.
* Support residents with tenancy management, including inductions, support plans, and low-level tenancy issues.
* Liaise with care providers and external agencies to ensure joined-up support for residents.
* Promote social interaction and wellbeing through community activities and engagement.
* Oversee health and safety, fire risk assessments, and building security.
* Maintain accurate records and contribute to service performance targets, including void management and arrears.
About LiveWest
LiveWest is one of the largest housing providers in the South West, dedicated to creating homes for people at every stage of life and supporting communities to thrive.
Qualifications
* Has experience working with older people or in a housing/support setting.
* Understands the needs and vulnerabilities of older residents and the importance of preventative support.
* Can manage challenging behaviours and respond calmly and effectively.
* Has strong organisational and communication skills, with the ability to maintain accurate records.
* Ideally has knowledge of welfare benefits, housing management, and experience working with external agencies.
* A relevant CIH qualification and experience in estate management or lettings would be a bonus, but not essential.
Eligibility
Please note: This role is not eligible for a CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.
Additional Information
Role details: full-time, 37 hours per week. This is a scheme-based role. Appointment to this role is subject to a satisfactory enhanced DBS check.
Benefits
* Generous annual leave: Starts at 26 days, plus bank holidays, increasing to 30 days with length of service; option to purchase up to 5 extra days (pro rated for part-time roles).
* Pension contributions: Up to 9% employer contributions with our Defined Contribution scheme.
* Health benefits and perks: Health care cash plan (up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
* Learning and development: Opportunities for ongoing personal and professional growth.
* Family support: Policies designed to help balance work and family life, including a new child payment.
* Wellbeing: Mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
* Smarter travel: Cycle to Work and Car Benefit schemes.
* Giving back: Up to four paid volunteering days per year.
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