Manpower are currently seeking an interim Customer Account Manager, to work with our global FMCG client The Magnum Ice Cream Company, renowned for brands such as Magnum, Ben & Jerry's, Cornetto and Wall's, and become an integral part of their fast-paced FMCG environment.
The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until the end of September 2026, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £65,000 per annum, pro rata, depending upon experience.
The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.
JOB PURPOSE:
This role sits at the heart of our Wholesale team - the driving force behind our Away From Home Ice Cream business. With bold ambitions to become the fastest-growing channel, we're on an exciting journey to redefine what success looks like.
With a strong support network in place to help you deliver against ambitious objectives, we're looking for someone who thrives on making things happen and isn't afraid to push boundaries as we our new ice cream business forward.
As part of a dynamic team, you will lead our growth agenda across key wholesale partners. You'll own the end-to-end management of your accounts - from forecasting to full P&L responsibility - while acting as a pivotal leader, collaborating with our channel teams to accelerate ice cream sales through strategic partnerships.
This is a highly customer-facing role, requiring a candidate who loves building relationships, spending time with customers, and turning insights into actionable growth plans. If you're passionate about driving results and shaping the future of our wholesale channel, this is your opportunity to make a real impact.
KEY RESPONSIBILITIES:
Full responsibility for the business' P&L in managed convenience for the UKI market, driving revenue, profitability, and market share in alignment with Europe & ANZ strategic goals.
Ensure that your account portfolio delivers against both short-term financial targets and long-term strategic growth goals.
Gain internal buy in from key senior stakeholders and unlock necessary budget
Work with the field and channel leads and be the face of ice cream in front of your customers. Collaborate to develop a holistic future fit strategy and winning JBP.
Create and manage the rolling activity plan incl. promotions and continuously monitor the performance of your ice cream business
Build strong, sustainable customer relationships with your customers and facilitate engagement at a more senior level in those customers
Manage perfect execution of the activation plan by leading the key internal teams and focusing on the extensive activation plan across the channels
Guide shopper and trade marketing team on total spend and appropriate investment levels based on ROI and commercial insights
Proactive development of your skills and competencies
Lead by example across the wider OOH Ice Cream team, showcasing the behaviours we expect across the organisation, supporting others when needed
Organising your workstreams to maximise customer facing time and business delivery
WHAT YOU NEED TO SUCCEED:
Experience in wholesale
Ability to build and deliver strategy
Experience of ice cream/frozen category or FMCG categories
Strong communication and analytical skills
Business fundamentals: strong commercial acumen, internal reporting accuracy, stakeholder management, and, at the category level, developing and executing the category growth plan.
Strong attention to detail and track record of delivering in role
Ability to prioritise and manage workload, delivering to a deadline with accuracy.
Self-motivated and able to work to a brief with minimal supervision.
Love of being competitive and winning vs the market
Influencing and relationship building both internally and externally at different seniority levels
Analytical ability to draw insights from data
Additional Information
Kingston working environment:
Contractors who are based at Kingston will be eligible to get free parking at a local carpark
There is a Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products.
A canteen
A Gym is available for use on the Ground Floor (with subscription).
Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers