Established in 2002, ATS is a trusted Managed Service Provider (MSP) delivering IT support and installation services to schools, colleges, and businesses across the Southeast. Our success is built on one simple principle: relationships, not sales. By putting people at the heart of our service, we’ve built a reputation for quality, reliability, and long-term client trust. We’re now looking for a skilled and motivated Field-Based IT Support Technician to join our growing team and provide first-class support to clients. What’s on Offer? Joining the team means more than just a job — it’s a chance to grow, progress, and be part of a supportive environment. You’ll benefit from: • A salary of £26,000 to £32,000 depending on experience • Company laptop • Mobile phone • Paid mileage & expenses covered • Life insurance • Ongoing training & career progression opportunities The IT Support Technician Role: This is a varied and hands-on position where you’ll work directly with clients across Sussex, Surrey, Essex, and Kent. From troubleshooting issues to configuring networks and installing solutions, no two days will be the same. Your responsibilities will include: • Providing on-site and remote IT support for desktops, laptops, servers, and networks • Supporting and managing VMware/Hyper-V environments and Windows Server systems • Managing Active Directory, Group Policy, DNS, DHCP, and VLANs • Conducting hardware and software installations, updates, and backups • Troubleshooting complex IT issues with professionalism and efficiency • Supporting AV equipment and device imaging where required This role offers excellent exposure to a wide range of technologies, with opportunities to develop your skills and progress within the company. What We’re Looking For: • 2–3 years’ IT support experience (preferably in an education environment) • Strong working knowledge of VMware, Hyper-V, Windows Server, and networking • Experience with Active Directory and Group Policy • Excellent troubleshooting and communication skills • A professional, client-focused attitude with the ability to work independently Bonus skills (not essential but desirable): • Experience with Unifi, Aruba, or Meraki wireless solutions • MDM tools (Meraki, Jamf, Lightspeed, Apple Configurator) • Google Workspace, Microsoft 365, Azure, Intune administration • AV installation and 3CX administration