We’re recruiting for a part-time (24 hours weekly) Support Team Agent to join us. This role is on a hybrid, 9-month fixed-term contract basis. We’re offering a competitive base salary of £15,725 annually.
What you'll be doing:
* Managing operational processes, systems, and procedures
* Coordinating contracts, lender guidance, and panel applications
* Supporting fee changes and additional business requirements
* Achieving client service standards and distribution targets
* Engaging in personal development and stakeholder collaboration
* Analyzing performance data to drive continuous improvement
* Tailoring service propositions to meet market needs
* Assisting in the creation and implementation of new systems
Who we're looking for:
* Strong customer service experience, ideally in an admin-based role
* Knowledge of survey and valuation products and processes
* Ability to communicate and influence effectively
* Confidence in managing multiple priorities and deadlines
* A collaborative approach to working with internal and external teams
* GCSE-level qualifications or equivalent skills
* Commitment to continuous learning and development
* A flexible mindset with a focus on process improvement
Benefits include:
* Participation in our annual, performance-related bonus plan and share schemes
* Generous pension contribution
* Life assurance
* Healthcare Plan (permanent employees only)
* At least 25 days holiday, plus public holidays; 26 days after 2 years’ service; options to buy and sell holiday
* Competitive family leave
* Electric car scheme with salary sacrifice (permanent employees only)
* Discounts on products and at high street stores and online
* Modern, collaborative office spaces focused on wellbeing
Additional Information:
At L&G, we believe in generating positive returns today while building a better future for all. We foster an inclusive culture with opportunities for collaboration across diverse backgrounds. Our leaders care about your future and wellbeing, and we support career development initiatives.
We are open to flexible working options, including part-time, term-time, and job shares, depending on role requirements and customer demand.
Don’t worry if you don’t meet every criterion. Think about your strengths, potential, and how you connect to our purpose.
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