Are you the calm voice people rely on when systems fail, processes confuse, or answers aren't obvious? As a Helpdesk Operator, you'll be the person that keeps everything moving - solving problems, guiding colleagues, and making sure nothing slips through the cracks.
This is a role where your impact is felt daily. Based in Knutsford, you'll support teams across the UK, bringing clarity, structure and reassurance whenever it's needed most.
What's in it for you
* £26000 per annum
* 25 days holiday plus bank holidays
* Working hours: 35 hours per week, shifts between 08:00-16:00 and 09:00-17:00
* Free on-site lunch served daily
* Profit bonus scheme
* Free parking at the Knutsford site
* Pension scheme for long-term security
* Social events including Summer BBQ and Christmas parties
Your responsibilities as Helpdesk Operator
* Acting as the first point of contact for internal queries across UK branches
* Providing clear guidance on systems, processes and day-to-day operations
* Logging, managing and tracking queries through to full resolution
* Ensuring consistent communication and updates to stakeholders
* Supporting and learning bespoke internal systems to deliver accurate solutions
* Maintaining high standards of service across all interactions
What we're looking for in a Helpdesk Operator
* Previous experience in a support, service desk or customer-focused role
* Strong communication skills across different levels of a business
* Ability to manage and prioritise multiple queries effectively
* High attention to detail when logging and resolving issues
* Confidence using systems and learning new platforms
If you're ready to step into a Customer Service Advisor role where you can genuinely make a difference every day.
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